See how easy it is to install Tidio on your Jimdo website. The chat will need to be installed manually, but the process is pretty simple.

In this article, you'll learn:

Silent walkthrough. Copying the chat code in the Install Chat Widget wizard, opening Send instructions via email, then finding the same code in Settings > Live Chat > Installation

Creating an Account

If you do not have an account yet, please go to www.tidio.com and select Get Started in the top right corner.

A setup panel will appear. Please enter your email address and password you'd like to use as well as your desired website URL address and click on Create a Free Account.

Now, open the Install Chat Widget wizard: click on Install widget on the Chat card of the Getting started page, or on Install Chat Widget in the bar at the top of the panel. Adjust your chat widget's appearance in the first step and hit Continue.

In the second step, Install your Chat Widget, choose Manual install from the list of platforms. Copy the JavaScript code to your clipboard with the Copy to clipboard button.

If you would like your developer to take care of it, click on Send instructions via email, fill out their Email address, click Send instruction, and we will send an email to your developer with the installation instructions.

You can find the JavaScript code in the Settings > Live Chat > Installation section anytime (if Tidio has already detected the chat widget on your website, click on open code section first):

Settings > Live Chat > Installation with the alert "The chat code is not installed properly", the list of platforms on the left with Manual install selected, and on the right step 1 "Paste this code snippet just before the </body> tag" with the Code snippet box and the Copy to clipboard and Send instructions via email buttons

The Install Chat Widget wizard on its second step, "Install your Chat Widget", with Manual install selected and the Send instructions via email popup open next to the buttons: the Email address field filled in with "developer@company.com" and the Cancel and Send instruction buttons

Installation

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The installation instructions below apply only to Jimdo Creator pages, as Jimdo no longer supports these methods in their Website Builder.

Once you've copied the code, please go back to your Jimdo editor panel and head over to Menu > Settings > Edit Head.

Paste in the chat code you copied from the Tidio Chat panel to the box and Save the changes.

That's it! Refresh your website, and the chat widget is installed on your Jimdo website. Now you can go back to your Tidio Chat panel and customize your chat to your preferences.

Alternative Installation

Alternatively, you can install Tidio Chat by implementing the JavaScript code snippet as a new element on your website (Add Element > More Elements and Add-ons >Widget / HTML). You can find a detailed guide from our friends at Jimdo.

Further reading