Integration with SendInBlue

See how to integrate Tidio with your SendInBlue account and add subscribers to your SendInBlue list.

In this article, you'll learn:

• How to integrate Tidio with SendInBlue
• How to add new subscribers from Tidio to SendInBlue

How to integrate Tidio with SendInBlue

Open your Tidio admin panel, go to Settings > General > Integrations, and click on the SendInBlue tile.

Now you need to create a new connection. To do so, select New connection. 

Now you need to authenticate the connection. You will need an API Key from SendInBlue to do that. In order to get it:

1. Log in to your SendInBlue account
2. Click on you account options and select SMTP & API
3. Select API Keys tab
4. Click Generate a new API Key
5. Name your Private API Key
6. Now copy your Private Key and paste it when creating a new connection

Now your authentication with SendInBlue is done.

Now you need to select a list to which contacts from Tidio will be added.

You are all set. Your integration with SendInBlue is ready. Now you can add new subscribers from Tidio to SendInBlue.

How to add new subscribers from Tidio to SendInBlue

New subscribers are added to SendInBlue from Tidio in a few scenarios:

Pre-Chat Survey

When you have the Pre-Chat Survey enabled and a user provides their email address and communication consent, this email will be automatically added to your SendInBlue list.

Manual status update

You can change a user’s subscriber status manually. When you change it to Subscribed, we will pass the user's email to SendInBlue.

Chatbot

You can add subscribers to SendInBlue using a chatbot and the Subscribe for Mailing node. When you collect an email address using such a chatbot, we pass it automatically to your SendInBlue list.