Integration with Brevo (previously SendInBlue)

See how to integrate Tidio with your Brevo (previously known as SendInBlue) account and add subscribers to your Brevo list.

In this article, you'll learn:

• How to integrate Tidio with Brevo
• How to add new subscribers from Tidio to Brevo
• How to troubleshoot the "not verified" message

How to integrate Tidio with Brevo

Open your Tidio admin panel and navigate to the Integration section located in the left sidebar, right above Settings. Then, click on the Brevo tile. Then, hit the Install Brevo button.

Now you need to create a new connection. To do so, select New connection. 

Now you need to authenticate the connection. You will need an API Key from Brevo to do that. In order to get it:

1. Log in to your Brevo account
2. Click on you account options and select SMTP & API
3. Select API Keys tab
4. Click Generate a new API Key
5. Name your Private API Key
6. Now copy your Private Key and paste it when creating a new connection

Your authentication with Brevo is done!

Finally, you need to select a list to which contacts from Tidio will be added:

You are all set; your integration with Brevo is ready. Now you can add new subscribers from Tidio to Brevo.

How to add new subscribers from Tidio to Brevo

New subscribers are added to Brevo from Tidio in a few scenarios:

Pre-Chat Survey

When you have the Pre-Chat Survey enabled and a user provides their email address and communication consent, this email will be automatically added to your Brevo list.

Manual status update

You can change a user’s subscriber status manually. When you change it to Subscribed, we will pass the user's email to Brevo.

Flow

You can add subscribers to Brevo using a flow and the Subscribe for Mailing node. When you collect an email address using such a flow, we pass it automatically to your Brevo list.

Troubleshooting the "not verified" message

If you see the "not verified" message while integrating Brevo with Tidio, don't worry!

Some time ago, Brevo changed their requirements to API calls, affecting all Brevo accounts created after May 16th 2024. To fix this, you simply need to add the following IP addresses to your whitelist:

• 52.40.200.248
• 52.39.10.61
• 52.26.59.155

To learn more about the details directly from Brevo's developers, please see this official Brevo documentation.