Integration with Omnisend

See how to integrate Tidio with your Omnisend account and add subscribers to your Omnisend list.

In this article, you'll learn:

• How to integrate Tidio with Omnisend
• How to add new subscribers from Tidio to Omnisend

How to integrate Tidio with Omnisend

Open your Tidio admin panel and navigate to the Integration section located in the left sidebar, right above Settings. Then, click on the Omnisend tile.

You'll see a window with a summary of all integration benefits. To process, click on the blue Install Omnisend button. 

Now, you need to create a new connection. To do so, select New authentication. 

Now, you need to authenticate the connection. You will need a Private API Key from Omnisend to do that. In order to get it:

1.  Log in to your Omnisend account
2. Go to the Store settings option of your profile
3. Select API Keys from the Store setting navigation
4. Press Create API Key
5. Name your Private API Key
6. Now, you need to select Access Level. For Tidio integration to work properly, select all permissions so you will not have to reintegrate when we add more features to the integration
7. Press Save
8. Now copy your Private Key and paste it when creating a new connection

You are all set. Your integration with Omnisend is ready. Now, you can add new subscribers from Tidio to Omnisend.

How to add new subscribers from Tidio to Omnisend

New subscribers are added to Omnisend from Tidio in a few scenarios:

Pre-Chat Survey

When you have the Pre-Chat Survey enabled and a user provides their email address and communication consent, this email will be automatically added to your Omnisend list.

Manual status update

You can change a user’s subscriber status manually. When you change it to 'Subscribed,' we will pass the user's email to Omnisend.

Flow

You can add subscribers to Omnisend using a flow and the ‘Subscribe for Mailing’ node. When you collect an email address using such a flow, we pass it automatically to your Omnisend list.