Tidio's Reply Assistant (AI) is designed to help customer service agents deliver high-quality, well-composed replies to customers faster. With the power of AI, Reply Assistant AI can generate good-looking responses from the input provided by the agent.
In this article, you'll learn:
How Reply Assistant (AI) Works
Reply Assistant AI uses advanced machine learning algorithms to analyze the input provided by the agent and generate a well-composed reply.
To use Reply Assistant AI, simply type in the input you would like to provide and click on the magic wand button. The AI will then generate a reply based on your input, which you can review and edit as needed. You can also accept the generated response as is or reject it and start over with a new input.
Tips for Getting the Most Out of Reply Assistant (AI)
Provide clear and concise input
The more information you provide to Reply Assistant AI, the better it will be able to generate a relevant and helpful reply. Make sure to articulate clearly the context of the conversation and the customer's inquiry.
Be specific with your input
The AI is trained to recognize specific types of inquiries and respond accordingly. Be specific with the type of inquiry being made and the information you would like to include in your reply.
Use a professional tone
Reply Assistant AI is designed to generate professional, helpful replies. Make sure to use a tone that is appropriate for a customer service context.
Review and edit generated replies
While Reply Assistant AI is designed to generate high-quality replies, it's always a good idea to review and edit the generated reply to ensure that it is accurate and relevant to the specific situation.
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