Instagram has over 1 billion active users, which offers an incredible opportunity for business owners. Tidio's integration with Instagram enables you to leverage Chatbots to generate leads, drive sales, and relieve your operators from repetitive inquiries.
In this article, you'll learn:
- Why you should use Instagram Chatbots
- How the Chatbots on Instagram work
- How the Chatbot Visual Editor works
- How to use templates
- Answers to Frequently Asked Questions
Why should you use Instagram chatbots?
By integrating Tidio with Instagram, you unlock several advantages for your business:
Free operators time to answer repetitive questions
Set up chatbots to handle communication with your Instagram audience for you.
Generate more sales and leads
Getting more leads through interaction with Chatbots increases your chances of converting at least some of them into paying customers.
Answer customers' questions when operators are offline
Relax in your free time and let the Chatbots do the work for you.
Easy to implement
Implementing Chatbots is straightforward, whether using ready-to-use templates or building custom Chatbots using Tidio's Visual Editor.
Integrate Tidio with Instagram if you haven't done that yet!
How do Instagram Chatbots work?
Chatbots, in general, are AI software that engages in conversations with users, often simulating human-like interactions. Here's how Chatbots function within Tidio:
- Chatbots can be triggered on chosen events (we call them triggers in Tidio)
- Chatbots can conduct defined actions throughout the bot's workflow
- Chatbots can consist of conditions, giving you more personalization options.
Available triggers for Instagram bots
Below, you can see a list of available triggers that can start a bot on Instagram:
This Visitor Says trigger helps you define example phrases sent by visitors on which chatbot should be started. Tidio's algorithm will match visitor text with example phrases and trigger the correct chatbot.
Instagram - Story Reply
This trigger will start the bot when someone replies to your Instagram story. You can select the emojis/reactions that will trigger the chatbot.
Operators start the chatbot
This trigger's not triggered automatically. The Operator needs to start it manually from the conversation panel during the chat with the visitor.
Operator doesn't respond/take the conversation
This trigger can start a bot based on the defined minutes when the operator hasn't sent a message.
Operator leaves the conversation
Triggers chatbot after the operator solves the conversation with a visitor.
Available actions for Instagram bots
Below, you can see a list of available action nodes that can be used inside the bots on Instagram:
Send a chat message
A standard text message will be sent to the visitor.
Ask a question
The chatbot will ask the customer a question and validate the answer (e.g., proper email address, valid phone number).
Decision (Quick Replies)
Bots send customer text information and display possible answers as bubble buttons (quick replies).
Bots send customer text information and display possible answers as rectangular buttons.
Decision (Card Messages)
Bots send the customer - text & image & link and display possible answers as rectangular buttons.
Send an email
A predefined email message will be sent to the customer.
as well as other actions that are usually not visible for the Instagram users/website visitors:
Allows you to delay sending the following chatbot message
The conversation will be sent to the operators (unassigned section inside the Tidio admin panel).
Update Contact Property
New information will be assigned to a given user in Tidio.
Add a tag
A tag will be added to the user contact.
Remove a tag
A tag will be removed from the customer's contact.
Send to Zapier
Information about the customer can be sent to Zapier.
Chat with bot ended
A message after all chatbots actions are completed will be sent to the users/visitors.
Subscribe for Mailing
The customer's email will be tagged as subscribed to the mailing list.
Available conditions for Instagram bots
Based on Contact Property
Bots can consider information assigned before to the customer in Tidio.
Bots can be triggered on given days.
Can check whether the customer is tagged as a subscriber in Tidio.
How to use Visual Chatbot Editor?
Using the chatbot creator is very easy and includes the drag-and-drop system with three possible steps to:
To learn more about chatbots creator - see our video about building & editing chatbots or visit our article about adding new chatbots.
Tidio also offers a collection of predefined Chatbot templates accessible through the Chatbots section in your Tidio admin panel. These templates cater to various common issues:
- Discount Code
- Order Status
- Shipping Policy
- Automate Repetitive Answers
But not only. We also have Instagram-dedicated bots such as Autoresponder for Story Reply, which triggers by leaving a reaction to the story.
Inside, you can decide on which exact reactions the bot should be triggered and how often.
If you want to learn more about pre-defined templates, see our article explaining the predefined chatbot templates.
I noticed bots don't work on the desktop version. What do I do?
Instagram bots are designed for mobile use only. At this moment, Instagram doesn't support the desktop bots option.
What do I do if Instagram bots don't reply to story reactions?
If the IG story reaction bot does not trigger for the customers please do the following steps.
- Check if regular messages are going back and forth, if not, try to re-integrate IG with Tidio (this may already resolve the issue, but if not
- Edit the bot, clone the trigger and the first action, then reconnect them.
- Save the bot.
- Test with a new story