There are several ways you can track abandoned carts with the help of Tidio. If your store is on Shopify, you won't need to deal with any coding and instead use our ready tracking option from Settings. If your store is built on a different platform, you'll need to add a small script to your store's source code.
In this article, you'll learn:
- How to track an abandoned cart for Shopify users
- How to track an abandoned cart for non-Shopify users
Automated for Shopify Users
Once tracking is enabled, it will automatically start to trace the cart. To activate it, navigate to Settings > Tracking > Manage tracking section and select the Shopify platform. Click on Save, and your tracking will be enabled!
Now, you'll be able to add your abandoned flow. To do it, navigate to the Flows section and look for the Cart abandoned flow in the Increase Sales section. You can edit the flow and adjust it to your needs, leaving the New Event trigger with the abandoned cart event name.
Non-Shopify Users - Developers Only
This method is an advanced implementation and will be useful for developers only.
The chat needs to know where the cart is on your site and where starts the checkout area. To point out to the app where the visitor proceeds from the cart, you'll need to use this code and specify the cart page as the 'start' point, and the checkout page as the 'end' point. The code needs to be added after the chat's installation script.
Comments
0 comments
Please sign in to leave a comment.