Disable Text Input – Tidio

Disable Text Input is a powerful tool that allows you to fully automate your chatbots by controlling when visitors can type and interact with your Customer Support team.

In this article, you'll learn:

How does the Disable Text Input node work
How to use Disable Text Input node

How Disable Text Input works

The Disable Text Input node lets you fully automate chatbots and their scenarios. It gives you complete control over who can type to your Customer Support team and who should use self-service options.

In your Chatbots Visual Editor, you'll find two actions:

Disable Text Input node

When you add this node, your visitors won't be able to type anything in the chat while a chatbot is running.

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Enable Text Input node

When you add this node, you will allow visitors to type while a chatbot is running.

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How to Use Disable Text Input

To use the Disable Text Input option, head to the Chatbots Visual Editor, open the Actions tab, and find the Disable Text Input action.

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Move the Disable Text Input action onto the chatbot's map and place it after the trigger and before the rest of the bot's flow.

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You can also add the Disable Text Input action later in your bot's flow. However, remember that your website visitors will be able to send you a message until the Disable Text Input action is placed on the bot's map.

The possibility to type will be disabled until you enable it again using the Enable text Input node or until the chatbot ends the current flow.

By strategically disabling text input, you can guide visitors through predefined scenarios and self-service options. Take full control of your chatbot interactions and provide an enhanced user experience.