Learn how to see Chat history & archived chats in your Tidio panel.
In this article, you'll learn:
Where to locate Chat history
All the previous chats can be accessed by entering the Solved tab in your Inbox.
You can take a detailed look at the content of your previous conversations here. Review your customer support team’s activity, find a recent sales chat, or renew your contact with a lost client. Additionally, you may view your offline messages in the history section and your email box.
You can also use the search bar to locate a specific chat or client. Just click on the magnifying glass icon and type in the search email to be found in the "Search in Inbox" section.