See how to conversations are assigned to operators and how to reassign the chat.
In this article, you'll learn:
Assign the chat
If there's more than one operator online, a new chat is assigned to the operator who first picks up the chat from the Unassigned section or Conversations clicks on the popup/push notification. Once the operator takes the chat, notifications will be sent to this particular agent only.
Operators can pass the chat to another agent by using the Reassign operator option, available in the conversation's menu on the right side.