The monthly flow limit

Each Tidio account has a limited amount of monthly flow uses. The default limit for the free version is 100 executions per month. We sometimes refer to it as the monthly flow quota or the monthly number of visitors reached.

This limitation means that your automated flows can only serve a specified number of unique visitors per month. Once the limit is reached, the flows stop working temporarily; the quota resets automatically each month, and can be raised by upgrading to a higher package.

In this article, you'll learn:

• How to check your flow limit
• How the flow quota is calculated
• What to do when you reach the limit

Checking your flow limit

You can check your current available quota limit by heading over to the Tidio Dashboard section, where different insights about your Tidio account. One of those insights is the monthly flow quota:

In the example above, the dashboard is showing 48/100 for the monthly limit - which means that the account's flows have reached 48 unique visitors so far (out of 100 available).

You can also check the current state of things by clicking on the Usage and plan button in the top-right of your Tidio panel:

Calculating the flow quota

The available quota is calculated on the number of unique visitors who have been reached by your flows. It does not matter how many flows a single unique visitor has triggered, or how many times; what counts is only the number of actual people for whom flows have been executed.

Example A: Let's say you have added a flow that welcomes all your new website visitors. This flow will trigger and send a message each time a brand new (unique) visitor enters your site. That means one trigger will be deducted from your monthly quota for every new arrival on your website.

Example B: If you do not have a flow that welcomes every single new visitor, but rather a flow that only executes when someone clicks on the chat icon - then only those unique visitors will be counted against your available quota.

In conclusion: a single visitor on your site can trigger may flows during the month, and that would only count as one use against your monthly flow limit.

Reaching the flow limit

When you reach your monthly limit, the flows will stop working (e.g. stop greeting new visitors).

To keep track of your limit, check the Dashboard of your Tidio panel or click the Usage and plan button in the top-right. You will see how many more visitors your flows can still serve this month.

Please note: your live chatting ability is not affected by the flow limit. Your visitors can still chat with you as usual (unless you've also reached the monthly chat conversations limit). The flow limit resets every 30 days (counting from the day you've activated Tidio or purchased your Tidio upgrade), or immediately upon purchasing a higher package.

If you find you need more than 100 executions month, you can consider upgrading to our premium packages, which can increase your flow limit. See how to upgrade your Tidio account in this article.