The Lyro AI chatbot limit

Lyro, our conversational AI chatbot, is available to all Tidio users - including projects on the initial trial, as well as projects with no premium subscription. Similarly to live conversations and Flows, there are some limitations on how Lyro works.

 

In this article, you will learn:

• How the free version of Lyro is limited
• How Lyro's conversations quota is calculated
• How the Lyro Tasks quota is calculated

 

 

The free version of Lyro and its limitation

 

While all new Tidio projects receive access to Lyro for free, there is one important limitation: a non-renewable quota of 50 Lyro conversations. That means your Tidio project gets a free quota of 50 conversations for Lyro, and if you reach that limit - Lyro stops working, and the quota will not reset (as opposed to quotas for live chat and Flows).

This is basically of form of free trial for you to test Lyro and see how it might help your business.

 

You can check your current quota usage by clicking on the Usage and plan button, in the top-right of your Tidio panel:

 

 

 

You can also see your current usage in the Dashboard section:

 

 

 

Of course, you can upgrade your Tidio project and get the Lyro AI Chatbot package, which will grant you a renewable monthly quota for Lyro. The available packages range from 50 conversations per month up to 200 conversations per month. More is also possible, but reserved for custom subscriptions (Tidio+) that need to be discussed with our Sales Team individually.

 

 

How is Lyro's conversation quota calculated?

 

A single Lyro conversation is essentially a single time Lyro is activated for a unique visitor. Lyro can be used multiple times by one unique website visitor, and it would still be counted as one conversation against your Lyro limit.

The free version offers a quota of 50, which basically translates to 50 unique visitors who can chat with Lyro. If you subscribe to a Lyro AI Chatbot package, your available quota resets each month (on the day you've originally purchased the upgrade). Please note that the visitors who had previously chatted with Lyro will be counted against your available quota once more (if they chat with Lyro again, in the new billing period).

 

 

How is the quota for Lyro Tasks calculated?

 

Tasks are an additional tool available in Lyro, and they can prove useful if you want Lyro to respond in a very specific way that you design manually. Tasks are basically flows that you create from within Lyro's configuration, and you can make them do things that all regular flows do. Tasks never interrupt Lyro's current conversation - they become a part of it.

If you'd like to learn more about Lyro Tasks, please see this article.

 

Lyro Tasks will not use up your monthly flows quota. They will, however, use your Lyro quota.

 

The way this Task usage is calculated is similar to the general Lyro AI chatbot usage, or even the flows usage. One unique visitor who triggers a Task is counted as 1 (one) deducted from your Lyro quota. The same unique visitor can continue to trigger other Tasks, or chat with Lyro, and nothing more will be deducted from the quota.

Please note: if a visitor triggers a Task during an active Lyro conversation, nothing will be deducted. That's because 1 (one) from the Lyro quota has already been deducted when the Lyro conversation started.