See how to integrate Tidio with your Brevo (previously known as SendInBlue) account and add subscribers to your Brevo list.

 

In this article, you'll learn:

 

 

How to integrate Tidio with Brevo

 

Open your Tidio admin panel and navigate to the Integrations section in the left sidebar. Then, click on the Brevo tile. Then, hit the Install Brevo button.

 

The Brevo integration overview with the Install Brevo button.

 

 

Now you need to create a new connection. To do so, select New connection. 

Now you need to authenticate the connection. You will need an API Key from Brevo to do that. To get it:

  1. Log in to your Brevo account
  2. Open Settings > SMTP & API
  3. Select API Keys & MCP
  4. Click Generate API key and complete the identity verification
  5. Enter a Key name, select an expiry, and choose the access the integration needs
  6. Now copy your Private Key and paste it when creating a new connection

 

Your authentication with Brevo is done!

 

The Brevo authentication form for entering an API key.

 

 

Finally, you need to select a list to which contacts from Tidio will be added:

 

The Brevo connection wizard with the mailing list selection.

 

 

You are all set; your integration with Brevo is ready. Now you can add new subscribers from Tidio to Brevo.

 

 

How to add new subscribers from Tidio to Brevo

 

New subscribers are added to Brevo from Tidio in a few scenarios:

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Please note: While Brevo is connected, Ask your visitor for newsletter permission stays enabled in your pre-chat survey settings. You cannot turn this checkbox off while the integration needs it.

Pre-Chat Survey

When you have the Pre-Chat Survey enabled and a user provides their email address and communication consent, this email will be automatically added to your Brevo list.

 

The chat widget pre-chat survey asking for an email address and newsletter consent.

Manual status update

You can change a user's subscriber status manually. When you change it to Subscribed, we will pass the user's email to Brevo.

 

The contact details showing the newsletter subscription status.

Flow

You can add subscribers to Brevo using a flow and the Subscribe for Mailing node. When you collect an email address using such a flow, we pass it automatically to your Brevo list.

 

The chat widget collecting an email address through a subscription flow.

 

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Please note: Adding users to Brevo does not support double opt-in and confirmation emails. Whenever subscriber status is set to 'Subscribed,' we will add this contact to your Audience. Remember to collect consent from your users. 

 

 

Troubleshooting the "not verified" message

 

If you see the "not verified" message while integrating Brevo with Tidio, don't worry!

 

The Brevo connection wizard displaying the not verified message.

 

 

Brevo can block API calls from unknown IP addresses. Check Settings > Security > Authorized IPs for blocked requests. The addresses below are listed for this integration; confirm them with Tidio support before authorizing them. Authorizing an address can activate blocking for other addresses, so include every trusted integration you use:

  • 52.40.200.248
  • 52.39.10.61
  • 52.26.59.155

 

To learn more about the details directly from Brevo's developers, please see this official Brevo documentation.

Further reading