See how to integrate Tidio with your ActiveCampaign account and add subscribers to your ActiveCampaign list.

 

In this article, you'll learn:

 

 

How to integrate Tidio with ActiveCampaign

Open your Tidio admin panel and navigate to the Integrations section in the left sidebar. Then, click on the ActiveCampaign tile.

 

The Integrations page with the ActiveCampaign tile visible.

 

You'll see a window with a summary of all integration benefits. To proceed, click on the blue Install ActiveCampaign button. 

 

The ActiveCampaign integration overview with the Install ActiveCampaign button.

 

Now, you need to create a new connection. To do so, select New authentication.

 

The ActiveCampaign connection wizard with New authentication available.

 

Now you need to authenticate the connection. You will need an API Key from ActiveCampaign to do that. To get it:

  1. Log in to your ActiveCampaign account
  2. Go to the Settings section
  3. Select Developer
  4. Copy the API URL and key
  5. Paste them when creating a new authentication with Tidio
  6. Save a new connection and proceed to the next step

Now your connection with ActiveCampaign is set.

 

The ActiveCampaign authentication form for entering an API URL and key.

 

Next, you need to select Active Campaign's List from the drop-down field. New subscribers will be added to this list. Remember! Tidio integration allows adding subscribers to a single list only.

 

The ActiveCampaign connection wizard with the mailing list selection.

 

Click Finish, and you are all set. Your integration with ActiveCampaign is ready. Now you can add new subscribers from Tidio to ActiveCampaign.

 

 

How to add new subscribers from Tidio to ActiveCampaign

 

New subscribers are added to ActiveCampaign from Tidio in a few scenarios:

 

💡

Please note: While ActiveCampaign is connected, Ask your visitor for newsletter permission stays enabled in your pre-chat survey settings. You cannot turn this checkbox off while the integration needs it.

Pre-Chat Survey

When you have the Pre-Chat Survey enabled and a user provides their email address and communication consent, this email will be automatically added to your ActiveCampaign list.

 

The chat widget pre-chat survey asking for an email address and newsletter consent.

 

Manual status update

You can change a user's subscriber status manually. When you change it to 'Subscribed,' we will pass the user's email to ActiveCampaign.

 

The contact details showing the newsletter subscription status.

 

Flow

You can also add subscribers to ActiveCampaign using a flow and the 'Subscribe for Mailing' node. When you collect an email address using such a flow, we pass it automatically to your ActiveCampaign list.

 

The chat widget collecting an email address through a subscription flow.

 

💡
Please note: Adding users to ActiveCampaign does not trigger confirmation emails. When you set a contact to Subscribed, the integration adds them to your list. Remember to collect consent from your users.  

 

Further reading