Send Woocommerce Products to Customers directly from Tidio – Tidio

See how to send your WooCommerce products to customers via chat directly from the Tidio panel. From now on, you can browse all the products in the Tidio panel and send them as product cards in chat conversations with your customers.

In this article, you'll learn:

How to send a product via chat?
How to troubleshoot when you do not see the products
How to know when a customer clicks on a product
What products can you see in the Product tab

💡

This integration is only available for all users who have Tidio installed through the official Tidio plugin.

How to send a product via chat?

Sending a product, it's super-easy! Just click on a product, and it will be sent to your customer via chat. It's possible to send the product via two channels: live chat and Messenger.

💡

You won't be able to send a product card to the email channel.

Sent Product Card will contain two things: the product image and its title. Remember that you can send one product at a time.

send woocommerce products 2024-04-09 at 13.39.57.png

To send a product via the chat widget, head over to the Inbox tab within your Tidio admin panel. Open the chat conversation with your website's visitor and look at the right-hand profile menu. Under the tag section, you'll see the Send a product card button.

send woocommerce products 2024-04-09 at 13.39.13.png

By clicking on the Send a product card button, you will open your WooCommerce Product Directory. Now, you can look through your products on the list or search for the one you're looking for via the search bar.

send woocommerce products 2024-04-09 at 13.39.29.png

You can search by name, type, tag, vendor, and more!

Troubleshooting - If you do not see the products

If you don't see your products, but instead, the reintegration button is displayed, you need to provide Tidio consent to use your Product Directory. Just click Reintegrate Now and allow us to display your products.

How do I know if a customer clicks on a product?

If a customer clicks on a product you've sent, a new message with the product name will appear on the chat. You will always know whether your customer has decided to check out the product you have sent.

What products can I see in the Product tab?

You have to remember to correctly configure your products in the WooCommerce panel to be able to send them via Tidio.

To do that, make sure you have:

Added the SKU to the product
Set Product Status to Active

And that's it! You can send your WooCommerce products to your customers directly from the Tidio panel!