An FAQ bot can answer the most frequent inquiries that your visitors may have. Your website visitors will click on the question, and the bot will provide the necessary answers.
In this article, you'll learn:
You can add the FAQ bot to your automation with the First Visit on Site trigger, or can be created separately with another trigger, depending on when you want your visitors to see the questions.
Ready to use FAQ bot template
Our ready-to-use FAQ bot template is available to all of our customers. You can find the FAQ template in the Chatbots panel under the Enhance communication template section of your Tidio account. Depending on the industry of your business - it will be called a FAQ bot for Online stores, Restaurants, etc.
Create your own FAQ bot
To create the FAQ bot from scratch, head over to the Chatbots section (the bot icon on the menu on the left side) and select the +Add from scratch option.
Choose the Trigger
Once you enter the chatbot's editing panel, you'll be asked to choose a trigger. The trigger is a node that begins the path of the bot. We recommend using the First Visit on Site trigger to display the bot for every new person who visits your site.
Once you have your trigger chosen - add the Decision (quick replies) action to display the questions you wish to address. When you pick and drag the node from the list to the editing grid, it will connect to your trigger automatically.
Now, edit the content of the Decision (quick replies) node on the right-hand editing modal. You can place the most common questions that you wish to address in the Add quick reply section.
- In section 1 - type the message that the visitor should see before they pick the topic.
- In section2 - add the question to which the bot will send an answer when the visitor chooses it.
- With + Add quick reply, you can add more questions.
Close the Decision (quick replies) node, editing modal, and from the list of actions, drag as many Send a chat message nodes as you have questions onto the editing grid. When you finish it, drag an arrow to each node, as shown in the gif below.
The moment each of the Send a chat message nodes has a question assigned to them, you can begin writing the answers to the questions inside each of those nodes.
You can also use our helpfulness metric to measure whether your website visitors found the answers helpful.
Now, when the bot is ready, you can save & activate the bot on your website in the top right corner of the editing panel.