Tidio sends all the contact data collected during conversations held in Tidio (such as email, name, and phone number) to your Shopify admin panel automatically.
In this article, you'll learn:
This contact information will be found in the Customers tab in your Shopify admin panel. Every time you update a contact's name, email, or phone in Tidio, we will update them in your Shopify panel as well.
Since Shopify has a strict policy on the format of phone numbers and email addresses, it is possible that a user who posted a random number like 111 111 111 may not come through and may not be updated in Shopify. Here's more about the accepted phone formats. The same rules affect emails - Shopify may not accept some email addresses if they come from a fictional or temporary hosting.
Each contact imported from Tidio will have a tag Customer imported from Tidio:
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