Forward Emails to Tidio

At Tidio, you can automatically forward emails from other mailing providers directly to the Tidio panel. 

 

In this article, you'll learn:

• How to forward emails to Tidio from the most common email providers
• How to cancel email forwarding

 

Add Mailbox to Tidio

 

You can add your external mailbox by heading to Settings > Channels > Email section in your Tidio admin panel.

 

 

Some panels will see the ticketing option instead of the email tab. 

 

 

Click on the blue Connect your Mailbox button.

 

 

You'll see two options to set the forwarding: 

 

Connect with your existing email 

Use when you want to forward emails from your existing email address

 

Create a new email address with @tidio.xyz  

Use only when you don't have an email address or when you want to create a new email address with Tidio. This email address will have the end @tidio.xyz 

 

Now, add your email address and click on next.

 

 

In the next step, select the provider of your email mailbox and follow the instructions from the tour. 

 

 

You can also find links to more resources from specific providers below. 

 

Email providers  

 

Below you will find guides that will help you integrate Tidio with the most popular webmail providers:

 

• Exchange 2010
• GoDaddy
• mail.com
• yandex.com
• icloud.com
• Zoho Mail
• Rackspace
• Yahoo! Business
• Dreamhost
• FatCow
• Media Temple
• Gmail
• Outlook

 

Please keep in mind that you should use your unique email address.

 

Cancel Email Forwarding 

 

Go to the Settings > Channels > Email section in your Tidio panel to cancel email forwarding. Then, choose the correct mailbox and select the Delete button (you'll find the three-dot menu to the right). 

 

 

Confirm the choice, and your mailbox will be removed from the panel, but to disable forwarding completely, you also need to change some options under Settings.

 

 

The following steps are slightly different depending on the mailbox you've integrated.

 

Gmail

 

Log into your mailbox, click on the Gear icon in the dashboard, and select Settings.   

 

Choose the Forwarding and POP/IMAP tab and select the Disable forwarding option, which will affect the email address you had added previously.

 

You have successfully removed the integration! You should no longer receive emails from this mailbox in your Chat Panel.

 

Outlook.com & Office 365:

 

Select the Gear icon from the top-right corner of your Inbox and choose Options.

 

From the Options page, open the Forwarding tab in the Account section.

 

Select the Stop forwarding option and click Save.

 

You have successfully removed the integration! You should no longer receive emails from this mailbox in your Chat Panel.

 

For other email providers

 

Please remove your @tidioreply.com email address from your automatic forwarding settings.