The "Transfer to operator" message – Tidio

The transfer to operator message is a message that is automatically sent whenever a flow transfers the conversation to a live operator.

In this article, you'll learn:

What the 'transfer to operator' message is
How to edit the 'transfer to operator' message

What is the Transfer To Operator message?

The transfer to operator message can be triggered in specific situations. It is disabled by default; if enabled, however, the conversation will be transferred to a human operator.

Inside every Decision (Quick Replies, Buttons, Card Messages) action, you can enable the transfer to operator message.

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When the visitor answers the flow's question by typing instead of clicking on the flow's buttons - that effectively interrupts the flow. The transfer to operator message will appear and the conversation will be transferred to your operators. This helps you ensure that no important conversations or questions are missed.

Edit the Transfer To Operator message

You can edit the message in the Decision (Quick Replies, Buttons, Card Messages) actions by enabling the transfer to operator message at the bottom, and clicking on the adjust the message here link:

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This will take you to a window that lets you modify the transfer to operator message. Adjust the message and save your changes here. Note that there are different messages for both the online and offline status:

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The text of the transfer to operator message is global for all the flows. When you edit the message inside the action - the same message will appear in other actions that have the transfer to operator message enabled.