Product Recommendations in Lyro

Tidio’s Product Recommendations is an exciting AI innovation, allowing Lyro to recommend products to your visitors. With this feature enabled, Lyro can recommend items based on what the customer is asking, help choose from among different products (or product variants), offer complementary products, and more!

 

 

 

In this article, you will learn:

• What the Product Recommendations feature is
• Who can use Product Recommendations
• What conversation types can be handled
• How to enable Product Recommendations
• How to update Product Recommendations
• How to pause Product Recommendations
• What the tool's limitations are

 

 

Product Recommendations - how does that work?

 

Tidio can import your Shopify products and utilize them as a data source for Retrieval-Augmented Generation (or RAG). This process creates a custom retrieval system based on your own Shopify store; a kind of knowledge base.

When visitors ask questions about your products, the Lyro AI model retrieves relevant product information and generates accurate, context-aware responses by augmenting its knowledge with your specific product data.

 

 

Who are Product Recommendations available to?

 

The feature is currently available to Tidio users who:

• Have Tidio integrated via the Shopify app
• Are subscribed to Lyro AI Chatbot package (or still on their free 7-day trial)
• Have Lyro activated in their Tidio project
• Have a valid Shopify store schema
• Have all their products described in English (as a baseline for Lyro)

 

 

Conversation types handled by Product Recommendations

 

Using Product Recommendations, Lyro can help your visitors in the following ways:

• Specific product search - find a specific product
• Broad product recommendation - help choose products
• Product variant recommendation - find products with variant limitation
• Complementary product recommendation - find products that work well together (if mentioned in product description)
• Alternative product recommendation - find products with similar properties
• Price range recommendation - find products based on price point
• Seasonal product recommendation - find new products or products in collections

 

 

How do I get Product Recommendations?

 

Product Recommendations are an integral feature of Lyro, so they're available automatically - as long as you meet the requirements mentioned earlier in this article.

 

Inside your project's Lyro AI Chatbot section, go to Knowledge > Data Sources, and open the Products tab:

 

 

 

You’ll see the general status of the products imported from your Shopify store: the last update time, a checkmark to indicate the feature is active, as well as the option to disable the feature for Lyro and/or Copilot. If everything is enabled and up-to-date, you can rest assured that your products have been imported, and that Lyro is already recommending products to your customers!

 

 

Updating products for Product Recommendations

 

Good news: there's no need to manually sync your products with Tidio’s product recommendations. Every time you update your products in Shopify (whether it's introducing new product, removing or updating an existing product) - Tidio will update your product list in real time.

 

Although Product Recommendations updates automatically, you may want to force an update (e.g. if you notice Lyro giving some outdated information). If that is the case, follow the steps below:

1. In the Lyro AI Chatbot section, go to Knowledge > Data Sources > Products;
2. Switch off the toggles for Lyro and Copilot;
3. Switch back on the toggles.

 

 

 

Pause Product Recommendations

 

We realise that Product Recommendation might not appeal to all Tidio users, so we made sure you are in full control. You can pause Lyro's Product Recommendations anytime by following the steps below:

 

1. In the Lyro AI Chatbot section, go to Knowledge > Data Sources > Products;
2. Switch off the toggles for Lyro and Copilot.

 

 

Product Recommendations - the limitations

 

There are some cases in which the Product Recommendations feature may not be available or work properly. Find the most common cases described below.

 

 

Product Recommendations not displayed

For a (small) number Shopify stores, the feature will not display due to an incompatibility with your Shopify schema. Incompatible criteria are as follows:

• The store’s primary language is not English
• Shopify product descriptions are less than 10 characters long
• The store is using a 3rd party for custom descriptions

 

Product content not in Shopify’s product page schema

Tidio’s Product Recommendations reads individual Shopify product pages (in search for a product) through Shopify's API. It doesn't scrape your individual product's webpage, as the data would not be as accurate. If you’ve built your customer-facing webpage for a product with custom blocks that aren't from the Shopify product schema, Lyro won't be able to parse the data in its responses.

 

Using other Shopify apps for product page enhancement

If you're using 3rd arty Shopify apps to modify your Shopify product schema, then Product Recommendations won't be able to read the data they manage. Common examples include:

• Variant apps - apps which further customise your product variants
• Currency apps - dynamic currency apps
• Stock apps - apps that manage stock levels

 

The store's primary language isn't English

Although Product Recommendations can support all Lyro languages, the feature translates everything from English - the base language. At this stage, we're only able to support multilingual stores whose primary store language is English.