# Flows Build automated conversations with Flow triggers, actions, and templates. Collect visitor details, recommend products, and check where visitors leave a flow. Source: https://help.tidio.com/sections/flows/ ## Articles - [Add links to flows](): You can add clickable links inside your flows, allowing you to transfer your visitors to different URLs. - [Adding a new Flow](): Create a new flow from a template or from scratch, or import an exported flow. - [Autoresponder Flow for missed conversations](): Send an automatic reply when a new chat remains unassigned. - [Collect valuable data and files with the "Send a Form" action](): Build a form inside the chat widget with the Send a form flow action: answer types, required fields, saving answers to contact properties and letting visitors upload files. - [Coupon Code (flow action)](): Send discount codes in your flows with the Send a coupon code action - create Shopify codes without leaving Tidio and see the sales they bring in. - [Create a custom filter to send a flow message just once](): Label visitors with a custom contact property and check it in your flows, so a message (like a discount code) is sent to each person only once. - [Create a Flow in Multiple Languages](): Use the Language condition to send visitors different flow messages based on their browser language. You write each message and connect it to the language it belongs to. - [Create a Loop in your Flow](): Return visitors to an earlier decision in your flow. - [Create a ticket from a Flow](): Use the Create ticket action to turn a chat into a ticket from your Flow, with its subject, message, transcript and department. - [Create an FAQ Flow](): Answer your visitors' most frequent questions with an FAQ flow - from a ready-made template or from scratch. - [Disable Text Input](): Control when visitors can type in the chat during a flow with Disable text input and Enable text input. - [Edit your initial message (first flow)](): Find, test, edit, pause or delete the first flow added to your project when you signed up. - [Flow and Handoff Analytics](): Use the flow editor's Analyze mode to see how many visitors reach each step of a flow and where they leave it, over the last 30 days or dates you pick. - [Flow editor: Actions](): Every action you can add to a Flow, from Send a chat message to Create ticket, Send a coupon code and the Shopify actions, and what each one does. - [Flow editor: Conditions](): A condition in Tidio is a flow node that checks whether specific visitor criteria are met to choose the next step in the flow. - [Flow editor: Triggers](): How triggers start your Flows, the three trigger groups in the editor, and what each of the 22 triggers does. - [Flow Metrics](): Read your Flows' metrics: the 30-day summary in My Flows, and each Flow's statistics window with Executed, Engagement, Helpfulness, Conversations and Handoff. - [Flow Performance Analytics](): See how your flows perform: the four metrics over the last 30 days, the per-step view in Analyze mode, tips to raise engagement and how the monthly flows limit works. - [Flow Portals - Start one Flow from another](): Link flows with portals or matching quick replies. - [Flow Strategies](): Pick a ready-made Strategy in the Flows section, customize its flows step by step and activate them all at once. - [Flow Templates](): You can automate your work even faster by using our flow templates. Ready-to-use templates are available for your adjustment in the Flows section. - [Flows dedicated for Shopify](): The Shopify-only nodes of the flow editor (five actions, the Cart Value condition and the add-to-cart trigger), the Shopify templates and Flow strategies. - [Flows in Live Conversations](): Launch a prepared flow while chatting with a customer. - [Flows: Making an API call (HTTP request)](): Send HTTP requests from a flow with the API call action: set up and test the request, save parts of the response, use the Success and Fail paths and download the logs. - [Instagram Flows](): Use flows on Instagram: the triggers, actions and conditions you can use, how to check which nodes work on Instagram, and the Instagram templates. - [My Flows section](): Find, filter and sort your flows in My Flows, manage them from the three-dots menu, open their statistics, and clone, export or import them. - [Recommend Products (flow action for Shopify)](): Show your visitors product recommendations from your Shopify store in a flow with the Recommend products action. - [The "Transfer to agent" message](): Hand the conversation to your agents when a visitor types instead of clicking a flow's buttons, and adjust the message they see. - [The Flows launcher: welcome message, Flow ended message and Flow buttons](): Set up the Welcome message and Flow buttons your visitors can click to start a flow, the Flow ended chat message, and where the launcher is turned on. - [The Flows section](): Find your way around the Flows section: My Flows, Strategies, the Sales, Leads and Support template lists, Welcome to Flows and the Flows launcher. - [The Handoff Metric](): Find out how often visitors leave your support flows by typing instead of clicking, where to see it (the Handoff tab and Analyze mode) and how to improve the flow. - [The Helpfulness Metric](): Ask visitors whether a flow message helped them, then read the thumbs up and down per message in the Helpfulness tab of the flow's statistics. - [The monthly flow limit](): Your flows can reach a set number of unique visitors a month (100 on the Free plan): where to check your Visitors reached, how it's counted and what happens at the limit. - [Tracking an Abandoned Cart using Tidio](): Track abandoned carts with Tidio - automatically on Shopify, or with a short script on other platforms - and react to them with a flow. - [Transfer flows between projects](): Export a flow as a JSON file and import it into another Tidio project as a draft. - [Trigger a flow by clicking on the chat icon](): Start a flow when a visitor clicks your chat icon and edit the closed-widget label. - [Troubleshooting Flow and Widget Display](): Check widget visibility and test flows in a fresh private browsing session. - [Visitor Says (flow trigger)](): How the Visitor says trigger starts a Flow when a visitor's message is similar to your phrases, in nine languages, and how to set it up.