# Email Connect your mailbox and set up email ticketing. Organize tickets with custom fields and views, set reply targets, and manage spam. Source: https://help.tidio.com/sections/email/ ## Articles - [Connect Gmail with one click](): Connect a Gmail or Google Workspace mailbox to Tidio by signing in with Google, and remove it when you no longer need it. - [Custom fields for tickets](): Create text and dropdown custom fields for tickets, import dropdown values from a CSV file, make fields required to solve, and use them in Views. - [Custom ticket Views (Email)](): Build your own lists of tickets with views: name them, choose who sees them, combine conditions with AND/OR, and edit, sort, reorder or delete them. - [Email (Ticketing)](): Set up Tidio's ticketing: connect your mailbox, reply to and manage tickets, use statuses and priorities, merge tickets and act on several tickets at once. - [Forward emails to Tidio](): Connect your Gmail, Outlook or any other mailbox (or create a new Tidio address) so incoming emails become tickets in Tidio, check the connection with a test email, and stop forwarding when you need to. - [Import your tickets into Tidio](): Prepare a JSON Lines file, import your tickets, and check the results and error report. - [Service-Level Agreements (SLA)](): Set first-reply and next-reply targets for tickets from your mailboxes, widget, panel and Facebook or Instagram comments, and track them with the SLA tag. - [The Spam folder (Ticketing)](): How Tidio filters spam tickets automatically, how to mark tickets as spam or not spam, and how to manage the Spam folder. - [Ticketing - a quick setup](): Get Ticketing running in four steps: connect a mailbox and test it, add your domain and sender address, manage tickets, and set up the automatic reply, views and the satisfaction survey.