It is now possible to add your very own domains in Tidio, and use them for Email Marketing campaigns as well as Ticketing. This feature can help your emails look more professional in general, but also allow to avoid common issues with deliverability to your customers and subscribers.
In this guide, you will learn:
Adding and verifying your own domain
This setting allows you to specify a domain that you own, and configure your own DNS records. For each domain you add and successfully verify, you can add custom aliases as well.
Head over to Settings > Domains, and use the Connect your domain button there.
In the popup window, provide the domain you'd like to use.
In the next step, you will see your unique DNS records - use them in your domain provider's DNS settings as instructed, and you are done! As in the example below, you should see two TXT records and one CNAME record:
mailo._domainkey.example.com(this can be different for your domain!)
Of course, the value fields for both hostnames should remain unchanged.
Please see another example of DNS records below, with the domains themselves highlighted in each hostname field:
Configuring your Email Marketing and Ticketing tools
Once the domain is verified, it will become available in the Domains dropdown menu in your Ticketing section's Sender Address settings, as well as in the Email Marketing section's Sending Domain settings. Once a verified domain is selected, your emails will be sent directly from your own domain.
Please see the articles below for more details on each tool's setup: