Chatbots dedicated for Shopify – Tidio

In recent years, e-commerce has become increasingly popular. To help online businesses like yours manage customer interactions more efficiently, Tidio offers a range of dedicated bots designed explicitly for use with Shopify.

In this article, you'll learn:

What are Shopify-dedicated Chatbots Nodes at Tidio
What special Chatbots templates are available for Shopify users
What are Chatbots strategies

Dedicated Nodes for Shopify

Currently, we have four Shopify-dedicated nodes available in the Chatbot's visual editing panel to help you manage the most important online store matters with automation.

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Check Order Status

This bot will answer your client's questions about their order status after providing their order number or e-mail.

The bot reads your statuses directly from your Shopify panel. If an order has not been shipped yet, the Transfer to operator message appears for the visitor, and the conversation is transferred to the unassigned section of the conversations panel. The Order Status node allows for looking up orders placed within the last 60 days.

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Product Availability

This bot will answer questions about the availability of particular products in your store. After providing the product name, the client will be informed whether that specific item is available.

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Shipping Zones

This node will allow your bot to answer your customer's inquiries about the delivery location of your products. First, the bot will ask about the area they would like to order from, and, they'll be informed whether the delivery to that area can take place.

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Coupon Code

This node allows you to send coupons to visitors. Coupon codes will automatically be synced with your Shopify store. To learn more, see our article about tracking the impact on your revenue with coupon codes.

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Shopify - Visitor adds to a cart

This trigger allows you to trigger a bot when a visitor adds an item to their shopping cart. Please keep in mind that this trigger requires you to have tracking enabled.

Chatbots Templates

Tidio provides over 35 expertly crafted templates, each designed to boost your revenue by leveraging effective e-commerce tactics, including enticing discounts, timely alerts on hot deals, and personalized product suggestions.

Here are just a few examples of them:

Product Availability Bot

You can find this bot inside the Solve Problems tab. This bot includes the Product Availability node that we described above. It will help your visitors check whether the item they're interested in is available. This way, you can use this ready-to-use scenario without crafting your own bot.

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Shipping Zones bot

You can find this bot inside the Solve Problems tab. This bot includes the Shipping Zone node that we described above. This bot will help your customers to find information about the shipping options & locations to which their orders can be sent to.

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Cart Abandoned

You can find this bot inside the Increase Sales tab. With this bot, you'll gain valuable insights into why customers abandon their carts and convince them to return to the checkout and purchase your products with a discount.

Cart Booster

You can find this bot inside the Increase Sales tab. With this bot, you can convince your customers to buy by offering them a small discount then visitors add a product to the cart.

Upselling bot (free shipping)

You can find this bot inside the Increase Sales tab. With this bot, you can increase your average order value by offering your visitors a free shipping option. The message is sent when a visitor adds something to the cart.

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Chatbots strategies

As you already have multiple things in your head around your business, coming out with another strategy may be time-consuming and not always effective. Perhaps you've already tried many tactics that haven't worked and don't have the expertise to build a better plan.

For all the users who value their time even more, we prepared whole chatbot strategies which you can enable with just a few clicks.

At this moment, you can choose between two strategies:

Increase sales - Automate a buyer journey and sell more
Solve problems - Keep in touch with your visitors when you are offline.

Increase sales - Automate a buyer journey and sell more

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This strategy will help you automate the buyer's journey to start selling more. The strategy consists of three bots:

Cart abandoned - to stop your visitors from abandoning their carts by offering them a small discount.
Cart Booster - to convince customers to buy by offering them a small discount.
Proactive Welcome Message - to make the visitors feel valued and welcomed on your page.

Solve problems - Keep in touch with your visitors when you are offline

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This strategy will help you communicate and keep in touch with your visitors when you are offline. The strategy consists of three bots:

FAQ for Online Stores - to provide answers to frequently asked questions when you are offline.
Handled missed conversations - to never leave anyone without a reply. Build trust and your mailing list.
Leaving the page - to decrease the bounce rate by messaging every visitor about leaving your page.

We hope you found the above information helpful. We wish you all the best with your business and Tidio's usage. Chatbot's high five!