Choosing the right plan for your business may appear complicated at first due to the numerous functionalities our Tidio plans offer. This article will help you make the right choice for your business's needs.
In this article, you'll learn:
- When to choose the Communicator plan
- When to choose the Chatbots plan
- When to choose the Tidio+ (Custom plan)
- When to choose the Starter plan
- When to stay on the Free plan
- Quick summary of all plans
Let's have a look at what Tidio offers. Right now, we have five packages available:
- Free Plan
- Starter Plan
- Communicator Plan
- Chatbots Plan
- Tidio+ Plan (Custom plan)
Before you jump into a detailed description of all plans, we suggest asking yourself the following question: "How do I want to handle my customer inquiries?" Do you want to automate most of your tasks or engage with your visitors yourself? Read below to learn about the best solution for you!
When should I choose the Communicator plan?
Would you like to keep in touch with your customers and personally reply to their questions and messages? The Communicator plan is the right choice for you!
The Communicator plan gives you access to our premium features that can help you manage communication with your customers more efficiently. Subscribing to the Communicator plan gives you access to the following:
- Live Typing
- The Visitors list
- Viewed Pages
- Adding more operators
- Visitors Notes
- Permissions
- Departments
- Analytics
- Shopify Integrations
And the best is that you can chat with your customers as much as you want, as it comes with unlimited conversations!
The price for the Communicator plan starts at $25 per operator a month and is calculated based on the number of operators. That means the price will vary based on the number of operators you have added to your Tidio account.
If you'd like to learn more about each premium feature that the Communicator plan offers, you can take a look at our article about Tidio premium features.
When should I choose the Chatbots plan?
If you want to apply a more hands-off approach and let the automation handle your work for you, the Chatbots Plan is the one for you!
With the Chatbots plan, you get all the features on the free plan, and your automation limit (Chatbots monthly limit) is no longer limited to 100 actions per month. You can purchase up to 40,000 triggers which means you can engage with up to 40,000 unique website visitors on your website each month!
Chatbots plan also comes with numerous premium chatbot templates which you can customize to your needs!
Would you like to see an example? See our video below:
If you'd like to learn more about Chatbots in general, you can see our Help Center section dedicated to Chatbots only.
The more you learn about chatbots, the more use you can make of them! And the best benefit here is you have more free time to handle your day-to-day business.
When should I choose the Tidio+ plan?
If you running a scaling business, your needs may be more than provided in our fixed plans. Tidio+ is a solution for growing businesses looking for advanced features, a custom approach, and dedicated support.
The tidio+ plan gives you access to all features from the communicator & chatbots plan but without any limitations!
Additionally, you will receive the following:
- Dedicated Customer Success Manager
- Dedicated Implementation Specialist
- Chatbot building assistance
- Account Reviews
- Training Sessions
Book your call with our Sales team and learn how the custom Tidio+ can help your business!
When should I choose the Starter plan?
If your business is small and just starting, but you believe in the power of chatbots and live chat communication, you can choose our Starter plan, which gives you access to selected features of our premium plans.
With the starter plan, you'll get the following:
- up to 3 operator seats for your agents
- 100 live chat conversations with your visitors
- 500 chatbot triggers to automate your chats
- access to simple Chatbots templates
- Live Visitors Lists to preview who's currently on your website
- access to basic analytics to keep track of your progress with Tidio
When should I choose the Free plan?
If you are just starting with your business and do not expect to have a lot of visitors, live chat conversations, or customer inquiries that can be automated, you can choose the Free Plan as your baseline. You do not need to pay for it, and we do not ask you to provide any payment details to the system.
With the Free Plan, you can add up to 3 operators (you, the owner included), conduct up to 50 live chat conversations monthly with visitors that ask you some questions, you can automate up to 100 chatbots responses, have access to third-party-app integrations, connect your Facebook Messenger and Instagram accounts, and you can download our desktop and mobile widget to handle conversations on the go. That's quite a bit for Free.
Summary
We hope our descriptions above helped you choose the right plan for your business. If you'd like to learn more about our current pricing and the exact features you receive on each plan, you can just go to our Tidio pricing page.
Chatbots and Communicator plans can also be bundled for the best experience! Also, don't forget about our discount for all the yearly plans! You can get two months for free!
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