AI Chatbots have revolutionized customer interactions by providing intelligent and automated solutions. In this article, we will explore the power of AI Chatbots in understanding customers' questions and automating conversations.
By leveraging this technology, you can enhance customer support, streamline operations, and improve overall user experience.
In this article, you'll learn:
- How to enable the Customers Questions feature
- How Customers' Questions work
- What are the Question Topics
Enabling Csutomers' Questions
How Customers' Questions work
We know that people are irreplaceable, but even the most productive customer support team will appreciate the help of chatbots. That's why we created a powerful solution that can easily automate 47% of conversations without sacrificing your customers'' satisfaction.
Everything starts with a question
Tidio's Machine Learning Model detects the question topic of each new chat conversation message. All the identified topics are available for you in the Bots section, where our system recommends configuring AI Response Bot (with the Visitor Says trigger) that automates answers to the most common customers' questions for you.
See the questions and adjust AI Response Bots to save time handling your customers.
You can access all the bots to add even more advanced improvements, such as additional actions & conditions in the chatbots section of your panel. The bot will be named the same as the Question Topic (e.g. Shipping Policy) of collected messages.
Each time Visitors ask questions similar to the one chosen in AI Response Bot, the chatbot automatically provides the right answer. It means that Chat Agents don't have to answer the most repetitive questions anymore! Time saved!
See how our system categorizes customers' queries into question topics.