You can ban visitors during the chat conversation based on their IP address. Banned visitors will no longer be able to see your Tidio chat widget installed on your website. This action can be later undone in the Settings panel.
In this article, you'll learn:
Ban a visitor
To ban a visitor, you need to enter the chat conversation with a chosen visitor. On the right side, you'll see the Visitor's details. Click on the three dots menu and then select the Ban visitor option.
The visitor is now banned. You can see all the banned visitors (as a list of email and IP addresses) in Settings > Project & Billing > Preferences.
Unban a visitor
To unban visitors, go to Settings > Project & Billing > Preferences and see your list of banned visitors. Click on the Unban option next to the visitor you'd like to remove the ban for:
Now the visitor can write to you again, and their messages will be displayed in the Unassigned folder.
Comments
2 comments
There is no such option on my android phone. I did not see where to unban a visitor. I can't be going everywhere with my computer. So I use an Android phone to operatethe Tidio
Hi! That's a fair point. We're sorry for that. I will share this feedback with our product team to consider it in the following improvements to our mobile app.
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