Set the Profile Picture – Tidio

See how to set or change your profile picture visible in the Tidio chat widget installed on your website.

In this article, you'll learn:

How to set a profile picture
How to set up a profile picture for WIX users

Profile Picture

In the Tidio widget, we differentiate between two kinds of pictures:

The global view - when there's no operator assigned to the chat yet
operator's picture - when an operator joins the conversation

The global view is the first one your visitors will see when they enter your website; it will show all available operators.

If the visitor starts a chat by sending a message - the widget will move the operators' avatars to the header. You will be able to see a view of the first four operators' pictures that you have added to the chat admin panel.

Then, the widget will switch the global view to the picture of the person that picked up the chat in the chat admin panel, showing it in the header of the chat. You will also be able to see the name of the agent.

Each operator can change the name and avatar individually by clicking on the current picture in the upper right corner of the chat admin panel. That will open a sidebar with the Profile settings option:

You can also adjust the settings in the Settings > Personal > Account section.

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We recommend uploading the avatar in a JPG format with square dimensions (the most optimal resolution is 500x500pix).

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If you don't have an avatar uploaded in your operator profile, you'll see a grey placeholder. Your visitors will see the Chat logo next to your sent messages on the chat.

WIX users

If your website is based on Wix, you can upload the Global Avatar via the Wix Editor. You can read more about it in our article on WIX widget customization.