Set the Profile Picture

See how to set or change your profile picture visible in the Tidio chat widget installed on your website.  

In this article, you'll learn:

• How to set up a profile picture
• How to set up a profile picture for WIX users

Profile Picture

In the Tidio widget, we differentiate between two kinds of pictures:

• The global view -  when there's no operator assigned to the chat yet.
• Operator's picture - when an operator joins the conversation.

The global view is the first one your visitors will see when they enter your website; it will show all available operators.

If the visitor starts a chat by sending a message - the widget will move the operators' avatars to the header. You will be able to see a view of the first four operators' pictures that you have added to the chat admin panel.

Then, the widget will switch the global view to the picture of the person that picked up the chat in the chat admin panel, showing it in the header of the chat. You will also be able to see the name of the agent.

Each operator can change the name and avatar individually. If you are a project owner and want to change your operator's name and avatar on their behalf, check this article instead.

By clicking on the current picture in the bottom left corner of the chat admin panel, a sidebar will open and you should be able to click on your name, leading you to the Account section:

You can also access the settings manually via Settings > Personal > Account section.

Once you're there, just click on the image icon to upload your picture by hovering your mouse over the placeholder picture.

We recommend uploading the avatar in a JPG format with square dimensions (the most optimal resolution is 500x500pix). 

WIX users