When your chatbots don't appear in your Tidio chat widget - this is often due to the web browser's cache issue. The best practice in such a scenario is to test the chatbots for new visitors in a new incognito window.
In this article, you'll learn:
- How to test the bot changes on a web browser
- How to make sure the Tidio widget is displayed on your website
Troubleshoot the Visibility
If a chatbot doesn't appear inside your Tidio chat widget or continues to show old messages, please open your website in a new private/incognito window. To do that, go to your website's settings (three dots menu or hamburger menu) in the upper right corner of the web browser.
We're doing that as the chat widget saves the past visits and data in the browser's local storage, so you'll need to test the new setup in a clean incognito session.
Now, you should see the chat widget, as your website visitors will see it. If the changes are still not reflected - contact our support team with a link to your website and your Tidio Public Key (you can find it in the settings > developer section).
Troubleshooting Widget Display
If you can't see even the chat widget on your website, it may mean that Tidio is not installed correctly or is hidden.
Take a look at our video, where we explain how to make sure the Tidio widget is visible on your website, or see our article about troubleshooting widget display instead.
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