Troubleshooting Chatbots Display – Tidio

When your chatbots don't appear in your Tidio chat widget - this is often due to the web browser's cache issue. The best practice in such a scenario is to test the chatbots for new visitors in a new incognito window.

In this article, you'll learn:

How to test the bot changes on a web browser
How to make sure the Tidio widget is displayed on your website

Troubleshoot the Visibility

If a chatbot doesn't appear inside your Tidio chat widget or continues to show old messages, please open your website in a new private/incognito window. To do that, go to your website's settings (three dots menu or hamburger menu) in the upper right corner of the web browser.

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Make sure you're opening a completely new incognito window. To do that - close all the previously open incognito windows and open a new one.

We're doing that as the chat widget saves the past visits and data in the browser's local storage, so you'll need to test the new setup in a clean incognito session.

Now, you should see the chat widget, as your website visitors will see it. If the changes are still not reflected - contact our support team with a link to your website and your Tidio Public Key (you can find it in the settings > developer section).

Troubleshooting Widget Display

If you can't see even the chat widget on your website, it may mean that Tidio is not installed correctly or is hidden.

Take a look at our video, where we explain how to make sure the Tidio widget is visible on your website, or see our article about troubleshooting widget display instead.