Bots Launcher allows you to initiate chat conversations with a short introduction from your bot. By setting up a launcher, visitors can choose the specific question or scenario they want to explore. In this article, we will guide you through the process of using Bots Launcher effectively.
In this article, you'll learn:
How to Use Bots Launcher
The Bots Launcher can consist of a text message, an image/gif, and the automatic scenarios you currently have added in the Manage panel (they will show as clickable buttons).
The bots launcher will be visible in two scenarios:
- When you don't have any bots, that pop up automatically. Like Welcome message, or Lead generation bot, for example - and you enable the Bots launcher. The Visitor will see the 'Get Started' button in place of the text area. So instead of being able to write to you, the customer would need to launch the bots
- The bots launcher also triggers when you have a bot with Visitor clicks the bots button (node) added. The Visitor needs to click on the bots button then:
For the Chatbot to appear as a selectable option in the Launcher, you need to add a Visitor clicks the bots button trigger in the editor, making it one of the starting points on the grid.
The trigger also allows you to name the button – this is what the Visitor will see in the Launcher's list.
Transfer to Operator Message
Another option of our Bots Launcher system is the Transfer to operator message. It will trigger when the Bot has finished its work with the Visitor, and the conversation is about to be sent to the operator. You can enable, disable, or edit it here:
The text of that message can be changed through the clickable here button. Once clicked on, it will open a panel allowing you to adjust the message there: