Channels Section

See how to adjust the settings inside the Channels section in your Tidio admin panel. 

 

In this article, you'll learn:

• How to adjust widget settings
• What is a Pre-chat survey
• How to adjust the multilanguage settings
• What is Sidebar
• How to use Messenger integration
• How to set up email integration
• What is Chat Page

 

Widget Settings

 

In the Settings > Channels > Live Chat section, you can customize your Tidio widget to your preference. You'll also be able to manage your integration with Messenger and email mailboxes.

 

 

Changes that you can make in the Settings > Channels > Live Chat > Appearance > Widget Settings are based on your preferences on how you want the chat widget to be presented on your website. A preview will be available on the right, too, so that you can see the changes in real-time.

 

You can learn more about each step from the Widget Settings section in our article about Customizing your Tidio chat Widget.

 

Get Started Widget

 

Here, you can change the Status and the main message for The New Theme Widget and set the background for it.

 

Pre-Chat Survey

 

Below the Get Started section, you will find the Pre-Chat Survey. Here you can create a survey that will ask your visitor for their name, email address, phone number, or GDPR compliance after they type in their first message and attempt to start a conversation with you.

 

 

This information will then be saved for you in the conversations panel to use during a chat.

 

Multilanguage

 

The Multilanguage feature allows you to display the chat widget in more languages. On top of that, you can edit each phrase of the translation and customize it to your needs. To learn more about the Multilanguage section, check out this article: Multilanguage.

 

 

Sidebar

 

Set up your chat to appear as a sidebar on the left or right border of your website. Once a user clicks the sidebar, the standard chat widget at the bottom will appear.

 

Messenger

 

Here you can configure your integration with Messenger. To authorize, log in with your Facebook credentials. To learn how this works, read our article that explains how to Integrate Tidio chat with Messenger.

 

 

Email

 

Configure the integration with your email account to receive and send emails through Tidio Chat. This will let you keep all your communication with clients in one place. To learn more about this, check out our Mailbox Integration guide.

 

 

Chat Page

 

You can also link your chat to a button on your page and have it appear in a new window when clicked by a user. A Chat Page URL is available at the bottom of the section - copy and link it to a button on your website.