Manage Subscription

If you're a subscriber to one of our premium plans, you can manage & edit your subscription anytime in the billing settings in Tidio. 

In this article, you'll learn:

• How to edit your subscription
• How to cancel your subscription

Edit Subscription 

If you want to edit your current subscription, change the invoice details, change the card details, or change your US residency details - head over to Settings > Project & Billing > Billing section. 

Invoices 

If you want to add your Tax ID to the invoice, click on the Change invoice details button. You can also add the invoicing email if you'd like to send the invoices to another email address. After changing the details - please refresh the page and download the invoice again. 

If you would like to learn more, check our article about invoices. 

Card Details

After clicking on the change card details button - you'll see a window allowing you to change your card details. Fill in your new card data and click on save. The card details will be updated, and the next billing will be charged through the new card.

Change US Residency details

By clicking on the Change US Residency details button, you can add your US tax residency data (State & Zip code). 

Cancel My Subscription 

To cancel your subscription go to Settings > Project & Billing  > Billing section and click on the red cancel button next to your active subscription. 

If you also want to uninstall Tidio from your website, you can check our article about uninstallation.