Invoices – Tidio

Learn how to download a monthly or yearly subscription invoice from the Settings panel of your Tidio account.

In this article, you'll learn:

How to download an invoice
How to change the invoice details
How to change US residency details

Download an invoice

To download the invoice go to Settings > General > Project & Billing > Billing > Invoices section and click on the Send the invoice button next to your chosen invoice.

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If you have any doubts about where to find the correct folder of your website code, please get in touch with your web designer or respective platform support.

Please, make sure your Billing details are entered into our system. Otherwise, we will not be able to send the invoice to you.

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Change invoice details

To change the details visible on your invoices, go to the Settings > General > Project & Billing > Billing > Billing Details section.

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In the following window(Edit billing details), you can change:

The company name
Address
Tax Number
Invoicing email

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Change the US residency details

If you're a US citizen and wish to change your US residency details, you can change them by going to the Settings > General > Project & Billing > Billing > Billing details section and clicking on the Change US Residency details button.

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In the next step, you'll be able to specify your state and zip code.

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