Customize Tidio Widget on Wix

If you have a Wix-based website and want to customize the Tidio widget, this article is for you. The customization process on Wix differs slightly from the standard Tidio widget, as some settings are accessed through the Wix editor only. 

 

In this article, you'll learn:

• How to enter the editing panel
• How to edit layout settings
• Customizing the Chat Widget
• How to upgrade to the paid plan

Editing panel

 

The widget can be customized via the Wix Editor. To access the options for it, please go to the Wix Editor, and press the Settings button above the Tidio widget.

 

 

The main section allows you to open the chat admin panel (also called the Dashboard), through which you’ll be able to go online and answer any incoming messages.

 

Layout settings

 

The Layout tab allows you to set the preview to show how the widget will look when it’s closed (minimized) or opened (clicked on).

 

You can also choose the theme of the widget: New, Modern, and Business, which can also have a custom color set just below them (we recommend choosing our New widget). You can also select the position where the widget will appear on your live website. 

 

Mobile Widget

 

In the Mobile section of Tidio WIX settings, you can choose on which page the widget should pop up. 

 

 

However, please remember that to display the mobile widget on the WIX website, you need to ensure the Tidio app was also added to the mobile preview of your website. To do that, choose the mobile preview in the WIX editor. 

 

 

You should see a static Chat button on which your website visitors can click to start the chat with your operators. 

 

 

Customizing the Chat Widget 

 

To adjust the widget appearance - open the Tidio dashboard from the Main tab to make more changes to the widget such as colors, statuses, adding avatars, etc. 

 

 

To learn more about adjusting the settings, check our article about customizing the chat widget.

 

How to upgrade your account on WIX

 

To upgrade the plan through the WIX platform, click on the crown icon above the Tidio widget in the WIX editor. 

 

 

This option allows you to purchase the Premium version of the app, which unlocks additional features. For more information on what's available in the Premium plan, please visit the Pricing page.