Types of Files Supported in the Chat
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Types of Files Supported in the Chat

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See what types of files you and your website's visitors can exchange through the Tidio chat widget.


In this article, you'll learn:


Who can send the files?


Visitors and operators can share files through the chat. File sharing is available for everyone, regardless of the Tidio plan you have.


PDFs, screenshots, and documents can be quickly sent from the widget or chat panel by clicking on the paperclip icon.



The same icon is also available on the operator's side; you'll find it in the typing box on the conversation screen.



Types of supported files


Below you will find the list of supported file types:

  • .jpg
  • .jpeg
  • .png
  • .txt
  • .rtf
  • .xlsx
  • .docx
  • .pdf
  • .gif


💡
For security reasons we do not allow transferring the following file types: .exe, .dmg, .mov, .rar, .zip.

The current file size limit is 10 MB.




If you still have some questions for our team after reading this article, don't hesitate to contact us.


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