Visitors Section

The Visitors section located on the left-side menu in your Tidio panel gives you the ability to track customers visiting your website. You can use that real-time overview to get to know them and learn what they're looking for on your website. 

In this article, you'll learn:

• How to use the Visitors section
• How to start a chat pro-actively, before a visitor contacts you
• Differences between Tidio Visitor Section & Google Analytics data

Visitors Section Overview 

The visitors' section gives you an excellent overview of your potential customers. You can use the collected information to go beyond and contact them proactively to exceed their expectations and improve their satisfaction.

The Visitors section gives you the following data: 

• Last Visited Page of the visitor 
• Country, the visitor, is coming from 
• Web browser the visitor use 
• Time spent on the website counted from the opening of the website 
• Contact details or visitor ID of
• Information whether the customer is new or is returning to your website 

Start the chat pro-actively 

To pro-actively contact your website visitors, click on the button on the right, next to your visitor's details. You'll be transferred to the conversation panel, where you can start the chat. 

Your current chat will appear at the top of your conversation list when you start the conversation.

You'll have constant access to the visitor details on the right in the chat conversation. We call it a visitor details tab.

You can manually add their name, email address, phone number, or other details or set up a pre-chat survey to automate this process.

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Users who have not provided their name will appear as a randomly generated hashtag ID until you set a name for them yourself or fill it out during the survey.

Visitor Section & Google Analytics

 

Why does the visitor's list differ from what google analytics shows?

Tidio Chat uses a different algorithm than Google Analytics. Our chat will show you the exact amount of visitors on your website while the chat is installed on your site. You can read more about it in our article about the differences between the google analytics algorithm and Tidio's algorithm.

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If you still have some questions after reading this article, don't hesitate to contact us.