Uninstall Tidio
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Uninstall Tidio

  • Comments
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    Light

The uninstallation process of the Tidio chat widget may be different for each user, depending on the platform on which your website stands. 


In this article, you'll learn:


If you do not want to delete Tidio from your website completely but temporarily, hide the chat widget so that your website visitors will not be able to see it; check out our article on hiding the Tidio widget on your website. 


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Before deleting your Tidio widget from your website, please make sure you have canceled all of your paid plans. To do that, head over to the Settings > project & Billing > Billing section in your Tidio admin panel to check the statuses of your plans.


Tidio App & Plugin Uninstallation


The plugin installation is available for our Shopify, WordPress, and Wix users. Below, we explain where you can delete the Tidio app for each platform. 


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If after deleting the Tidio Plugin - you still see the Tidio widget on your website. There is a chance that you also pasted the Tidio javascript code into your website's code during an installation process, and deleting this part of the code may also be required. 


Shopify


To uninstall the Tidio app - open your Shopify panel, tap on the Store and then tap Apps. Later on, find the Tidio app on the list of your apps and click on the delete button. If you're sure that you want to remove the app, then tap Delete to confirm.


Shopify App Section

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The Tidio Shopify Bot App is an additional file that integrates your special Shopify features, such as the order status bot, into your Tidio account. If you wish to delete the Tidio app fully, please go ahead and delete this file as well. 

 

WordPress


To uninstall the Tidio app from your WordPress panel, please head to the Plugins > Installed Plugins section. Please click on the ' deactivate ' button once you find the Tidio chat app on the list. 


WordPress Plugin section

 

The deactivation button only hides the chat from your website but, the plugin is still installed on your WordPress platform. To fully delete the Tidio app - click on the 'delete' button once the plugin is deactivated.

 

WIX


To delete the Tidio app from your WIX platform, head over to the WIX main menu and then into the Apps > Manage Apps category. Once you are in, click on the three dots menu on the right side from the Tidio app and then 'delete.'



Once you approach to delete Tidio, a pop-up message will ask you to go into your WIX editor and delete the Tidio widget from there as well.




Click on the blue 'Go to Editor' button, and in the next step, fill up the reason behind your decision to delete the Tidio chat from your website. 



Click on the 'publish' button in the upper right corner of your WIX editor. Now, the Tidio chat widget is entirely deleted from your website. 


Javascript Code Installation


If you installed Tidio via javascript code on your website, to fully delete the Tidio chat widget, you would need to delete the Tidio widget's code from your website's code. We always recommend placing the Tidio widget's code above the closing </body> tag in your website source, so, once you would like to delete the code, please look for this place of the code to delete the Tidio code line from there. 


Shopify

To delete the Tidio javascript code from your Shopify website, head to the Shopify panel and select the Online Store tab. 


Online Store tab in your Shopify panel


 In the Themes (1) section, you will find the Actions menu. Click on it and select the Edit code (2) option from the list.


You can edit your code in the Online Store > Themes > Edit Code section.


Choose the theme.liquid file under the Layout folder. Now search for the pasted code in the website's source. The code, if placed correctly, should be shown above the closing </body> tag. 


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If you cannot find the code, please try using the searching tool in your web browser and type in 'tidio' as a keyword to search for the code in your website's source.
 
On Mac, use: Command+F
On Windows, use: Ctrl + F


Later on, delete the whole Tidio chat widget code, which looks as follow:

<script src="//code.tidio.co/herewillbeyouruniquetidioid.js" async></script>

 

Once all the Tidio codes are deleted from your website's code - the chat widget is fully deleted from your website. 


WordPress


Open the Theme Footer (footer.php) file located in your WordPress panel (Appearance > Editor) and look for the code above the closing </body> tag.

 

Tidio code in your WordPress source code

 

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If you cannot find the code, please try using the searching tool in your web browser and type in 'tidio' as a keyword to search for the code in your website's source.
 
On Mac, use: Command+F
On Windows, use: Ctrl + F


Later on, delete the whole Tidio chat widget code, which looks as follow:

<script src="//code.tidio.co/herewillbeyouruniquetidioid.js" async></script>

 

Remember to press the Update file and refresh your website once you are done deleting the code. 


Other


Access the server on which your website is hosted with the tool allowing you to modify the files or log in to your respective platform Dashboard.

 

Now, while it might differ depending on how your website is built, the rule of thumb would be to search for the files with .html or .php extension.

 Usually, it will be either index.html or index.php, but there might also be some additional subpages files. If you would have any doubts, please contact your web designer or respective platform support to learn where the Tidio code was placed. 

 

Use the search tool or scroll down to the very bottom of the file to locate the closing </body> tag.


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If you cannot find the code, please try using the searching tool in your web browser and type in 'tidio' as a keyword to search for the code in your website's source.
 
On Mac, use: Command+F
On Windows, use: Ctrl + F


Later on, delete the whole Tidio chat widget code, which looks as follow:

<script src="//code.tidio.co/herewillbeyouruniquetidioid.js" async></script>

 

Remember to press the Update file and refresh your website once you are done deleting the code.




If you still have some questions after reading this article, don't hesitate to contact us.

 


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