Unable To Install the Desktop App on My Mac
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Unable To Install the Desktop App on My Mac

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If you have encountered a problem while installing the Tidio desktop app on your Mac OS device, we explain how to solve it. 


In this article, you'll learn:


Mac OS X error message


Mac OS X automatically blocks applications that do not come from the Mac App Store. Thus, when installing the Tidio desktop app you may receive the following alert:


Mac error message

 

It doesn't mean you cannot install our app, though! In order to install the app, you should allow our app to be installed in the Security & Privacy settings of your computer:



Once you locate the application you've downloaded, open it, and - when a new alert appears - click Open again.



Then just follow the steps in the installation wizard. That's it!



If you still have some questions for our team after reading this article, don't hesitate to contact us.


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