Unable To Install the Desktop App on My Mac
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Unable To Install the Desktop App on My Mac

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If you have encountered a problem while installing the Tidio desktop app on your Mac OS device, we explain how to solve it. 


In this article, you'll learn:


Mac OS X error message


Mac OS X automatically blocks applications that do not come from the Mac App Store. Thus, when installing the Tidio desktop app you may receive the following alert:


Mac error message 
It doesn't mean you cannot install our app, though! In order to install the app, you should allow our app to be installed in the Security & Privacy settings of your computer:


Security and Privacy settings

 

Once you locate the application you've downloaded, open it, and - when a new alert appears - click Open again.


Tidio app located in the Applications folder on your Mac OS device 

 

Click Open when you start the app for the first time.


A message sent by the Mac OS system that asks about permission for installing the external desktop apps

 

Then just follow the steps in the installation wizard. That's it!




If you still have some questions for our team after reading this article, don't hesitate to contact us.


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