Unable To Install the Desktop App on My Mac

If you have encountered a problem while installing the Tidio desktop app on your Mac OS device, we explain how to solve it. 

In this article, you'll learn:

• How to install Tidio on Mac OS devices when an error occurs 

Mac OS X error message

Mac OS X automatically blocks applications that do not come from the Mac App Store. Thus, when installing the Tidio desktop app you may receive the following alert:

Mac error message 

It doesn't mean you cannot install our app, though! In order to install the app, you should allow our app to be installed in the Security & Privacy settings of your computer:

 

Once you locate the application you've downloaded, open it, and - when a new alert appears - click Open again.

 

Click Open when you start the app for the first time.

 

Then just follow the steps in the installation wizard. That's it!

If you still have some questions for our team after reading this article, don't hesitate to contact us.