Troubleshooting Chatbots Display
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Troubleshooting Chatbots Display

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When your chatbots don't appear in your Tidio chat widget - this is often due to the web browser's cache issue. The best practice in such a scenario is to test the chatbots for new visitors in a new incognito window. 


In this article, you'll learn:


Troubleshoot the Visibility


If a chatbot doesn't appear inside your Tidio chat widget or continues to show old messages, please open your website in a new private/incognito window. To do that, go to your website's settings (three dots menu or hamburger menu) in the right upper corner of the web browser. 


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Make sure you're opening a completely new incognito window. To do that - close all the previously open incognito windows and open a new one. 


We're doing that as the chat widget saves the past visits and data in the browser's local storage, so you'll need to test the new setup in a clean incognito session.



Now, you should see the chat widget as your website visitors will see it. If the changes are still not reflected - contact our support team with a link to your website and your Tidio Public Key (you can find it in the settings > developer section). 



If you still have some questions for our team after reading this article, don't hesitate to contact us.


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