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A trigger in Tidio is a chatbot node that tells the bot when to start. Each new bot's workflow always starts with a trigger. 

In this article, you'll learn:

Adding a Trigger

The main idea behind building the bots is to create maps that show the chat what to do exactly and when. A trigger tells the bot when the workflow starts. 

So, the first step in creating a bot is to choose a correct trigger that will tell your bot when to start.

Available Triggers in Tidio 

In Tidio, triggers are divided into three categories:

  • Launched by visitors (by action they made on your page)
  • Launched by operators (when you start it) 
  • By clicking the buttons or typing with the bot

Some triggers may be repetitive, so you can also find an option to limit them and decide how many times they should be fired per person. You can do that in the right-side window after clicking on the trigger added to your visual chatbot editor. 

Once you have the starting point specified, you can add and connect the actions that should take place after the trigger has occurred. Since the grid shows the logical chain of events, the actions must be connected in chronological order. The line connecting them needs to be drawn from the action to the reaction that follows.

Example of connected nodes  

The basic scenarios usually consist of a trigger and the following action, but you can also build more complex reactions using conditions. Conditions filter out the path for the actions, targeting things like the country, operating system, or even specific names. Each condition branches out with a Yes and No path, allowing you to set a different action for each path.

An example of a bot with a trigger, actions & condition


Available Triggers

Launched by Visitors

First visit on site

The bot starts when a new visitor lands on your website for the first time. 

Mouse leaves window

The bot starts when the visitor's mouse pointer leaves your website window for more than 5 seconds. 

Form abandoned 

The bot starts when the visitor fills in the form and then leaves it.  

 Visitor opens a specific page

The bot starts when the visitor opens a page you specified inside the trigger. 

Visitor clicks on chat icon

The bot starts when the visitor clicks on the Tidio chat icon visible on your website. 

Visitor returns to the site

The bot starts when the visitor returns to your site (is not a new visitor). 

New event

The bot starts with a new event. The event can start directly from API, or you can activate automated events in your settings. 

The visitor hasn't contacted you for some time

The bot starts when the visitor hasn't contacted you back for a specified time. The bot will work only if the visitor has left you an email address. 

On certain days

The bot starts only on the specified days. 

Launched by Operators

Operator doesn't respond during the conversation

The bot starts when an operator is already assigned to a conversation but hasn't responded for a specified amount of time. If conditions are met, the to can trigger once per hour.

Operator doesn't take the conversation

The bot starts when the operator hasn't opened a new incoming chat (it remains unassigned). If conditions are met, the bot can trigger once every 24h. 

Operator starts the chatbot

The bot starts when the operator triggers the bot during a chat conversation. The bot will take over the conversation. 

Operator leaves a conversation

The bot starts when the operator clicks on the leave button in the chat conversation.  

By clicking the buttons or typing with the bot

Visitor clicks the bot button

The bot starts when the visitor clicks on the bot button. The bot button is a chatbot icon visible in the Tidio chat widget. 

Visitor Says

The bot starts based on the defined phrases or words (NLP - Natural Language Processing) 

Instagram - Story Reply

The bot starts when a visitor replies to your Instagram story. 

If you still have some questions for our team after reading this article, don't hesitate to contact us.

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