Quick Responses
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Quick Responses

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Quick Responses are a great way to answer your customers more efficiently. You can prepare short messages, links, or even entire articles in your database and call upon them anytime during a chat.


In this article, you'll learn:


Add Quick Responses


Go to the Settings > General > Quick Responses section. You can click on the Add button there to create a new Response.



Later, add your message and click the Save button. You can later edit or delete an unwanted response.


 

Send a Quick Response


To send a Quick Response during a chat with your customer, type in the "/" (forward slash) symbol and choose your response from the list. You can make this process faster if you type in any text after the "/" symbol - for example, "/H" will find you all the responses beginning with "H," and "/help" will find all the responses containing "help."


 


If you still have some questions after reading this article, don't hesitate to contact us.


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