Premium Features in Tidio
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Premium Features in Tidio

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If you enjoy using Tidio on the free plan, you will enjoy it even more with the premium plans & features. Tidio's upgrades can expand the capabilities of your account by giving you access to new functionalities.

 

In this article, you'll learn:


The Communicator Plan


The Communicator upgrade is a quality improvement to your account. Here's what this plan can add on top of the basic features:

  • Live Typing
  • The Visitors list
  • Viewed Pages
  • Adding more operators
  • Visitors Notes
  • Permissions
  • Unlimited Live Chat conversations
  • Team Departments
  • Analytics
  • 24/5 Support


Live Typing


The Live Typing preview allows you to see your visitor's messages as they're being typed in real-time. This way, you can think of a reply before the visitor even sends their question.


You can see what your website's visitor is writing in real-time.

 


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Finding yourself in pressing situations with more than one client at once can be stressful. Live Typing will give you more time to think and pleasantly surprise your clients with quicker replies.


The Visitors list


The live Visitors list will show you all the people currently browsing your website. Here, it is possible to begin chatting with a selected visitor proactively. Furthermore, the list will show you some primary data and the page they're currently on.



'Visitors' list 

 


Check out our article about the Visitors list to learn more. 



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Being proactive is great; the customer feels taken care of when you offer a helping hand on your own. The list lets you reach out to the live visitors, and your message will pop up for them in the chat widget.



Viewed Pages


The Viewed Pages history displays the most recent page accessed by the visitor within your website (as long as Tidio is installed there). This allows you to identify what the visitor is browsing, like a particular product page. The list also includes a timestamp for the specific page's visit.



The Viewed Pages history for a particular visitor

 


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While supporting a visitor, it is best to know what they're seeing. With the Viewed Pages list, you can track their journey through your website and precisely understand where they have been. This makes your assistance more direct, and you don't need to ask that many questions.



Visitors Notes


Visitors' notes allow you to add notes and comments to the chat conversations with your website visitors. That way, you can include important information about the customer, which may be later helpful for the next operators. 



Permissions


Permission settings give you the ability to set up custom permissions for each of your operators. That way, you can restrict your operators' access to some sections of the Tidio account. You can learn more about permissions by looking at our Permissions article



Adding more operators


On top of the other features, the Communicator upgrade allows you to purchase more operator seats. That means you can have more people to help you manage incoming chats. Each extra operator will require a communicator subscription. 


Check out our article about managing operators to learn more.


Team Departments


Deliver the conversations to the right operators faster by enabling the Departments in your Tidio panel. See only the chats from the scope of your expertise. Let other departments handle the rest of the conversations.


Check out our article about Departments to learn more.


Analytics


The goal of the analytics section is to help you assess your business' work on handling the communication with your customers. Improve & organize your work by knowing how each of your operators performs, how to schedule their shifts, and understand the patterns behind the conversations rated positively or negatively.

 

Check out our article about Analytic to learn more.


The Chatbots Plan


The Chatbots package gives you more monthly triggers, which allows you to reach more customers with the automated messages sent by the bots. See only the chats from the scope of your expertise. Let other departments handle the rest of the conversations.


What is a trigger?


Technically, a trigger is an input that tells the bot to activate in a specific situation (e.g., when a new visitor enters your site, or when a visitor is waiting for your operator's response for too long, etc.).



A choice of triggers in the bot editor

  


In practice: when a bot is triggered, that means it has been used. This means your monthly trigger limit is a monthly limit for your bot usage.


In the free plan (as well as the Communicator plan), the number of triggers is limited to 100 per month.


One trigger equals one unique visitor who receives at least one automated message. You can send multiple automated messages (e.g., a welcome message for new visitors, discounts for returning visitors, auto-replies for missed chats, etc.) to one unique visitor, and it would still be counted as one trigger.


Chatbots Options


In conclusion, subscribing to the Chatbots package gives you a chance to reach more people. We currently offer a 40 000 triggers plan which allows you to reach 40 000 unique website visitors for 39EUR/USD a month. 


If you'd like to send more automated messages and reach more unique visitors on your website per month - the Chatbots package will help you!



An FAQ bot in action

 


 

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If you want to use your chatbots to the fullest and automate your responses - you can create an FAQ bot that will answer the most common questions for you!



Check out our guide on how to set up the FAQ bot


Email Marketing Plan


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The Email Marketing tool may not be visible for new Tidio users as our product team put the mailing project on hold for extensive analysis & improvements. We're working on making the Email Marketing tool better for you.


Remove Tidio Branding


If you wish to hide the Tidio logo from your chat widget - the remove Tidio branding plan is for you! The logo will be hidden from your chat widget & email communications. 




If you still have some questions for our team after reading this article, don't hesitate to contact us.


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