Integration with Mailchimp
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Integration with Mailchimp

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See how to integrate Tidio with the Mailchimp account to see the email addresses of your website's visitors collected through the Pre-Chat survey tool on your Mailchimp list. 


In this article, you'll learn:


Integrate Tidio with MailChimp


Set up the integration by going to the Settings > General > Integrations section in your Tiido panel and clicking on the Mailchimp tile.


 

The app is now added to your account. To fully integrate Tidio Chat with Mailchimp, you need your List ID and API Key. You can find these by logging into your Mailchimp account. 


  • See where you can find your Mailchimp List ID.
  • See how to find your Mailchimp API Key.


Later, return to your Tidio panel and select Mailchimp from the Integrations section. You can now provide your List ID and API key and click add. 


 

With the integration, an opt-in for a newsletter will be added to the Pre-Chat Survey. For the opt-in to be showing there, the Pre-Chat Survey has to be enabled in the chat. Learn more about the Pre-Chat Survey.


This allows the visitor to express their consent and include their email addresses in the mailing list on MailChimp. 


Done! You have integrated your Tidio chat with Mailchimp.


Troubleshooting 


When you create a new list in Mailchimp, you'll need to choose the opt-in setting you want to use for its associated signup forms. Our integration supports only the double opt-in at the moment.



We recommend our Zapier integration if you wish not to use the double-opt-in.




If you still have some questions for our team after reading this article, don't hesitate to contact us.


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