Install Tidio on WordPress
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Install Tidio on WordPress

  • Comments
  • Dark
    Light

Learn how to install Tidio on your WordPress website and join the community of over 60,000 WP websites that use Tidio. 


In this article, you'll learn:


If you wish to log in to an existing Tidio account - follow our guide on login into an existing Tidio account on WordPress.


Add Tidio Plugin to WordPress


Log into your WordPress account and go to the Dashboard. Navigate to the Plugins section and select Add New.


To add Tidio plugin, head over to the Plugins section on the left side menu in your WordPress panel

 

Look for the Plugin by typing "Tidio" in the search bar. Once the system finds it, hit the Install Now button.



Click on the 'Install Now' button next to the Tidio plugin in order to install it on your WordPress based website

 

You've got an app installed. Before we move on, make sure you click the Activate button.


You will see the 'active' button next to the Tidio plugin, once the Plugin will be activated 

 

Now, if you go back to your Plugins section, you'll see Tidio on the list. 


To start using Tidio - create a free Tidio account. If you haven't registered your account yet, now it's a good time to do this.


Locate Tidio Chat on the menu on your left hand-site and click it. Next, enter your email address to sign up.


As a new user, you'll begin the product tour. This is where you're going to do some initial setups of your live chat.


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If you get a warning that your email is already in use, please follow our troubleshooting guide - that will help you sort it out and log in to your Tidio plugin.


 

Thanks to some additional information we’ll adapt the Tidio to your need to improve your experience and help achieve better results



And finally, choose your chatbot. If you're not sure which one you may need, pick any. You can always change it later.


 

From now on - the Tidio widget will be visible on your website  ðŸŽ‰



When you're done with the tour, you will finally see the admin panel. This is where you customize, manage, and track everything. Here, you also chat with your visitors, build your chatbots, and email campaigns.


By default, the Tidio widget is located in the lower right-hand corner. You can change the position in the Settings panel and set up more rules or adjust the appearance of your chat widget. We have explained all the possible options in our article about the Channels section


Trouble login in?


If you are unable to login to your Tidio account via the Tidio plugin installed on your WordPress platform - please, follow this troubleshooting step or use:


📌
Please, make sure the Tidio chat widget is installed on your website via the use of only one installation method - the Plugin or the javascript code.


Alternative Installation - Javascript 


Please, do not use this method if you have a Tidio Plugin installed on your website. Instead, please follow this troubleshooting step. 


Create a Tidio account. Go to the registration page to sign up for your free account. Just like before, after you register, you will go through the same short product tour. When you finish it, you will be logged inside your admin panel.


Integrate Live Chat with WordPress website manually.  On the left-hand side menu, you'll find the Settings > Channels > Installation section where you'll be able to f ind your unique javascript code. 



Open the Theme Footer (footer.php) file located in your WordPress panel (Appearance > Editor) and paste the code above the closing </body> tag. 


Remember to press the Update file and refresh your website once you are done.


Paste the Tidio code into the theme footer file above the closing </body> tag

 


Now it's time to explore your new app! Visit our blog to learn all the "What's" and "How's" about live chat, chatbots, and email marketing.


Enjoy your new app! 


🍀 P.S. If you still have problems with figuring out how to enable the live chat feature on your WordPress website, let us know or try our troubleshooting steps below.


Troubleshooting integration 


If you are not seeing the chat on your website immediately after adding it, please try the following steps:


Open your website in a new incognito window 

In your browser. If you are using Chrome, hit CTRL + Shift + N (Windows) or CMD + Shift + N (Mac).


Clear your website's cache 

The process depends on the device and browser you are using; for a detailed, step-by-step guide on how to do that on most popular platforms, please visit www.refreshyourcache.com


Disable the caching plugins 

If the chat is still not displaying on your website, please make sure that any caching plugins (W3 Total Cache, W3 Super Cache, etc.) are temporarily disabled. Their purpose is to keep your website's loading time as short as possible, however, this might hold off any changes made on your website. Disabling them for a minute should allow the chat widget to load properly; after making sure that it worked, feel free to enable your plugins again.


If you can't log in to your account using the Plugin, you can try clearing the plugin data in the WordPress plugins section. This will allow you to log in again using your existing login credentials.


Clear account data button 

 

 


If you still have some questions after reading this article, don't hesitate to contact us.


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