Install Tidio on WIX
  • 2 Minutes to read
  • Comments
  • Dark
    Light

Install Tidio on WIX

  • Comments
  • Dark
    Light

See how to install the Tidio chat widget on your WIX website by using our official Tidio WIX plugin.


In this article, you'll learn:


💡
Please note that you will need to create a new account through the WIX Tidio app. At this moment, you will be unable to use an already existing account. This can be done only through an advanced javascript code installation (if your WIX plan allows it) 


To install Tidio on your WIX account - log in to your Wix panel and go to the Wix site editor of your website by clicking on Edit Site.


Select the Wix App market from the menu on the left and search for "Tidio."


Search for Tidio in the Wix App Market to install the Tidio chat widget on your WIX website

 

Next, click on the Add to Site button for the Tidio Live Chat plugin.


Search for Tidio in the Wix App Market to install the Tidio chat widget on your WIX website

 

Select Add App on a pop-up window, and the system will take you back to your Wix editor.


Confirm that you would like to install the Tidio app by clicking on the 'Add App' button

 

The Tidio Chat plugin will appear at the bottom right of your screen.


After adding the Tidio chat widget to your website - you will be able to see it in your WIX website editor

 

Click on the Open Dashboard button to log into your Tidio Chat panel. You don't need an account at www.tidio.com to log in. 


You will be able to complete the registration later on.


Select the Settings button above the app to open the app settings and customize the appearance of your chat. 


Click on the 'settings' button above the Tidio chat widget to expand the list with the chat widget settings 

 

After clicking Open Dashboard, you will be automatically transferred to your chat panel to finish creating your account.


💡
If you've been redirected to www.tidio.com main page - please go back to Wix and try again. You may need to use another browser to be able to open the Tidio panel correctly.


Troubleshooting steps 


Please, take a look at the most frequently asked questions:


I can't see the Tidio widget even though I have installed it in my Wix - what to do?


To see the chat, you need to have the header and footer section turned on in the Wix Page Settings. First, make sure to enable the header/footer in the Layout tab of your Page Settings in your Wix editor


Make sure that header/footer is enabled in your Wix editor

 

Then, clear your cache and refresh the website.


For additional information, please check the Wix Support article about the header and footer section.


I can't log in with my account created at www.tidio.com - what to do? 


You can only create an account via the Tidio WIX plugin - we are not able to link existing accounts into a plugin. Please use a different email address or contact our support. Some WIX plans can add Tidio via the manual & advanced javascript installation. 




If you still have some questions after reading this article, don't hesitate to contact us.


Was this article helpful?