Install Tidio on Joomla
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Install Tidio on Joomla

  • Comments
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See how easy it is to install Tidio on your Joomla Store. 


In this article, you'll learn:


Joomla Control Panel Installation


Log into your Tidio panel. If you do not have an account yet, please go to www.tidio.com and select Get Started in the top right corner.



From your Tidio admin panel, copy the code. To find the installation code, please go to the Settings > Channels and click on the Installation section.



Open and copy the JavaScript code to your clipboard.



Log into your Joomla administrator panel by typing in /administrator/ at the end of your website URL. 



Go to the Templates section under Configuration in your Joomla Control Panel.



Click on Templates (1) from the menu and click on your default theme (2) to edit files.



Open index.php file from the menu on the left side.



Find the closing </head> tag in the editor and paste the JavaScript code you copied from the Tidio panel right before it. 



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You can also try to paste your JavaScript code before the closing </body> tag if you're experiencing some loading time issues.


Click Save & Close (1) to save the changes.



Done! Tidio should now be available on your site. Now you can go back to your Tidio panel by logging in on https://tidio.com and customize chat to your preferences.


Joomla 4.1 Panel installation

The process is virtually the same as in the previous versions of Joomla Panel, only the visual aspect has changed. Here is a video tutorial to follow when installing Tidio via your Joomla 4 Panel.


 FTP Client Installation


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 Please note that the steps might look a bit different, depending on the FTP client you are using.


Log into your Tidio panel. If you do not have an account yet, please go to www.tidio.com and select Get Started in the top right corner.



From your Tidio admin panel, please copy the code snippet from it. To find the installation code, please go to the Settings > Channels and click on the Installation section.



After clicking on the Installation section, please open and copy the JavaScript code to your clipboard.



Next, log into the administrator panel of your FTP client and navigate to Templates.



Select the catalog with the name of your theme and edit index.php file.



Find the closing tag in the editor and paste the JavaScript code you copied from the Tidio panel right before it. Save (1) the changes.



That's it. Now you can go back to your Tidio panel by logging in on https://tidio.com and customize your chat to your preferences.


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Before doing the integration, make sure you are working on the right project. You can select your projects in the upper right corner of your Tidio panel.




If you still have some questions after reading this article, don't hesitate to contact us.


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