Install Tidio on Drupal
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Install Tidio on Drupal

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See how easy it is to install Tidio on your Drupal website. The chat will need to be installed manually, but the process is pretty simple. 


In this article, you'll learn:


Installation Code


Log into your Tidio panel at www.tidio.com and go to the Settings > Channels section on the left. In there, look for the installation (inside the Live Chat category)



Copy the JavaScript code from the box on the page.



Next, log into your server using an FTP client, e.g., Filezilla (https://filezilla-project.org/) & find the location of your theme in the server.


To do so, you can check the name of your theme in the Drupal panel and look for a catalog with a similar name in catalogs/themes/name_of_your_theme, sites/all/themes/name_of_your_theme, or sites/default/themes/.


Check if there is a header.tpl.php or html.tpl.php file in your theme catalog. Download this file to your computer and open it in the text editor. Next, find the closing tag (such as </head>) and paste the Tidio Chat javascript code right before it.


If there is no header, copy the file from /modules/system/html.tpl.php to catalogues_themes/templates.


Save your changes and send it back to the server (overwriting the old file).


Done! Tidio Chat will now appear on your website. Now you can go back to your Tidio Chat panel and customize chat to your preferences.


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Before doing the integration, make sure you are working on the correct project. You can select your projects in the upper right corner of your Tidio panel.




If you still have some questions after reading this article, don't hesitate to contact us.


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