Chat History
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Chat History

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Learn how to see Chat history & archived chats in your Tidio panel. 


In this article, you'll learn:


Where to locate Chat history 


All the previous chats can be accessed by clicking on All in your Conversations tab. To access it, click on your operator's name and proceed as in the screenshot below:


The "All" button is located on the left side in your conversations panel
The "All" button is located on the left side of your conversations panel 
 

You can take a detailed look at the content of your previous conversations here. Review your customer support team’s activity, find a recent sales chat, or renew your contact with a lost client. Additionally, you may view your offline messages in the history section as well as in your email box.


You can also use the search bar to locate a specific chat or client.

 
Search bar inside the chat panel

 

 



If you still have some questions for our team after reading this article, don't hesitate to contact us.


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