Chat History

Learn how to see Chat history & archived chats in your Tidio panel. 

In this article, you'll learn:

• Where the chat history is located 

Where to locate Chat history 

All the previous chats can be accessed by clicking on All in your Conversations tab. To access it, click on your operator's name and proceed as in the screenshot below:

 

You can take a detailed look at the content of your previous conversations here. Review your customer support team’s activity, find a recent sales chat, or renew your contact with a lost client. Additionally, you may view your offline messages in the history section as well as in your email box.

You can also use the search bar to locate a specific chat or client.

 

Search bar inside the chat panel

 

 

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If you still have some questions for our team after reading this article, don't hesitate to contact us.