Forward Emails to Tidio
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Forward Emails to Tidio

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See how to automatically forward emails from other mail providers into the Tidio panel. 


In this article, you'll learn:


Add Mailbox to Tidio


You can add your external mailbox by heading to Settings > Channels > Email section in your Tidio admin panel.



After clicking on the blue Create a mailbox button - you'll see two options to set the forwarding: 


Connect with your existing email 

Use when you want to forward the emails from your existing email address


Create a new email address with @tidio.xyz  

Use only when you don't have an email address or when you want to create a new email address with Tidio. This email address will have the end @tidio.xyz 


Now, add your email address and click on next.



In the next step, select the provider of your email mailbox and follow the instructions from the tour. 



You can also find links to more resources from specific providers below. 


Email providers  


Below you will find guides that will help you integrate Tidio with the most popular webmail providers:



Please keep in mind that you should use your unique email address.


Cancel Email Forwarding 


Go to the Settings > Channels > Email section in your Tidio panel to cancel email forwarding. Then, choose the correct mailbox and select the Delete button (you'll find the three-dot menu to the right). 



Confirm the choice, and your mailbox will be removed from the panel, but to disable forwarding completely, you also need to change some options under Settings.



The following steps are slightly different depending on the mailbox you've integrated.


Gmail



Log into your mailbox, click on the Gear icon in the dashboard, and select Settings.   


Choose the Forwarding and POP/IMAP tab and select the Disable forwarding option, which will affect the email address you had added previously.



You have successfully removed the integration! You should no longer receive emails from this mailbox in your Chat Panel.


Outlook.com & Office 365:


Select the Gear icon from the top-right corner of your Inbox and choose Options.



From the Options page, open the Forwarding tab in the Account section.



Select the Stop forwarding option and click Save.



You have successfully removed the integration! You should no longer receive emails from this mailbox in your Chat Panel.


For other email providers


Please remove your @tidioreply.com email address from your automatic forwarding settings.




If you still have some questions for our team after reading this article, don't hesitate to contact us.


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