Forgotten Password or Email
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Forgotten Password or Email

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Have you forgotten a password or email to your Tidio account? We explain what to do. 


In this article, you'll learn:


Forgotten password

If you forget your password while logging into www.tidio.com, click on the Forgot password? button. We'll send you a temporary password so you can log in quickly. Please remember to change your password after that!

We'll send you a temporary password so you can log in quickly.


Please click the Send me reset instructions just once. The email will be immediately delivered to your inbox. 

If you requested the password reset link but do not see it in your mailbox - please, check the spam/junk folder. If the email isn't visible even in the spam folder of your mailbox, contact our support via chat on your www.tidio.com website or send us an email to support@tidio.net

In the email, please include the email address of your Tidio account. We will check whether the email address exists in our database and if possible, we will approach to send you the link manually from our system. 


Forgotten Email


If you forget your login email address, contact us via email or chat, and we'll troubleshoot it with you. On contact please provide our operators with your website URL so that we know what to check.




If you still have some questions for our team after reading this article, don't hesitate to contact us.


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